Hold audio file settings
We've created an audio track to play for our customers while on hold, the audio has a mixture of speech and music. I've mixed the file out as both wav and mp3, but every time I upload the file via the portal, it appears to get re-encoded and compressed. The result being, that the "Ss" in the speech are popping quite badly.
Does anyone know what the proper mixdown settings are for the audio files to avoid recompression by the BVE system?
Thanks in advance.