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ssearles's profile

New Contributor


5 Messages

Fri, Aug 12, 2022 9:00 PM

Can't change Caller ID on an extension

I've had an issue changing the Caller ID on an extension number. Every time I try to change it I get this message: "Sorry, something went wrong. Please try again later. If you continue to experience this error, please wait 24 hours and try again." I've tried once a day for the past week, but it's still giving that same error each time. How do I go about getting this changed?

Official Employee


27 Messages

2 m ago


Hello! How are you today? It sounds like this error is lasting a lot longer than anticipated, but we definitely want to help get this working for you.

Are you signing in as the Admin? Here are the steps to complete this Caller ID update. Can you verify these are the steps you are taking, please?


Sign in to MyAccount and select Business VoiceEdge from the Services menu.

Select Users from navigation menu.

Search for or select the specific user from the Users page. 

Select the pencil icon in the Caller ID section, make any necessary edits, review your changes, and select SAVE.