Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
Highlighted
New Member

Remote Access to server denied

After switching service providers to Comcast and modifying all IP address to allow off cite remote access to my server no longer can we connect through the Cisco modem via Remote Administrator. This access has been flwaless for over 8 years and now we have no access at all. 

All settings have been checked mutliple times including by Comcast Tech support. We are told Comcast can do no more than has already been done.

Surely there is an answer to why we cannot connect.

Any accurate input or response would be appreciated. The Pass Through function is on, all Firewall settings are off. 

 

0 Kudos
Reply
1 REPLY 1
Highlighted
Trusted Forum Contributor

Re: Remote Access to server denied

Hello BAM and welcome, Please provide us with the following additional information: 1. Is your server connected via static IP or intrinsic DHCP Server dynamic IP address? 2. What is the application and its port number that you need to remotely access? 3. What are you referring to by " Pass Through function is on "? Look forward to hearing from you.
0 Kudos
Reply