We have a business internet connection in Duluth Georgia. Ever since we have had this service we experience outages several times a week. These outages can last for a few minutes to a few hours. Often these occur in the middle of the night which our router logs record. Today we had disconnect for several minutes before it reconnected. We have had technicians on site several times and they even replaces the Comcast equipment. None of this has fixed the problem. The outage is most definitely on the comcast router/modem side of things. There is no power problems and our Cisco based intranet does not go down while the internet is offline. It is currently running fine but this interuption is all too common and negatively affect our business. What else can we do? I hope we can get this resolved but we may have exhausted all options at this point.
Hi kkoberna and welcome to the business forums.
It is regretful to hear about your experience. I can certainly understand any frustration in dealing with these intermittent issues while running a business as I would feel the same way. I do appreciate you reaching out and letting us know about the internet issues going on. I would like to review your connection and area so I will need your information in a private message to do so. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account?
A week to reply. Super customer service. /s Also there is no way to send a private message. Looking at other options since these outages are tracked and customer service chooses not to reach out to the customer. You can only open so many trouble tickets before the futility is overwhelming. Alos, there was a ten minute outage last night after hours.
We appreciate you reaching out with an update, kkoberna. We did reply to you the same day you reached out no this thread https://forums.businesshelp.comcast.com/t5/Connectivity/Business-Internet-Intermittent-Outages/m-p/3... Are you able to see that reply?
To send me a private message, click my name and you'll be routed to my profile page. On the right from there., you'll see "send this user a private message." Click that to send me a message with your full name and address. I can take a look and see what's going on in your area.
You can keep track of service area issues from your Comcast Business mobile app or, visit https://business.comcast.com/myaccount/ and log in with your Comcast Business username and password. To learn about our automatic internet back-up connection, visit https://business.comcast.com/learn/internet/connection-pro-automatic-backup.
I hope to hear from you soon!