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New Contributor

Comcast Business App Doesn't Ring Through Mobile

We have many users now on the Comcast Business App working remotely. Most are on iOS with a couple on Android devices. None of the devices rings when a call is incoming. Notifications pop up, but no sound. I could have sworn I've heard a sound on my phone through this app.

 

Is there notification by sound through the Business App on incoming calls? If so, how do we turn this on?

 

Some things I've tried:

 

Notificaions are on.

Notifications are set for sound, vibration, and banners.

The phone is not silenced or in any sort of silent mode.

The ringer is turned up.

DND is not on.

 

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Official Employee

Re: Comcast Business App Doesn't Ring Through Mobile

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums about your business app not working properly. We do know how frustrating this must be and you have reached the right team to help make sure we get this taken care of for you. Can you please send us a private message with your name, the full address, and the account number? 

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New Contributor

Re: Comcast Business App Doesn't Ring Through Mobile

I have sent you a PM.

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New Contributor

Re: Comcast Business App Doesn't Ring Through Mobile

Thank you for helping to get a ticket in and getting this resolved; though, I'm not sure why the resolution required such. On my support call, the technician seemed to intimate that it was a setting I could make in the portal. He went ahead and made the setting for all of our employees, for which I am grateful, but I would have much rather known what that setting is for future reference.

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Official Employee

Re: Comcast Business App Doesn't Ring Through Mobile

I am so glad to see that everything is now resolved Smiley Happy It looks like it was actually a feature called BeAnywhere which we just enabled and then added enable to all users. You can follow this link https://xfin.tv/3c651k9 for more information, I hope this helps. I am sorry that a support ticket was opened, I just wanted to make sure that we were able to get this taken care of for you Smiley Happy 

 

We do see that you have been with us since 2019 and we really do appreciate your loyal service with us. I am sorry that it took a while to get this taken care of and we do appreciate your time. If you do need anything else, please let us know as we are your one-stop-shop here 24/7.

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New Member

Re: Comcast Business App Doesn't Ring Through Mobile

I've been having the same problem and I was hoping the answer would be here. The canned responses of "Send us your info directly" to help requests are not helpful to the community.

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Official Employee

Re: Comcast Business App Doesn't Ring Through Mobile

Thanks so much for taking the time to reach out to us regarding your issues with calls on the business app. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I wish that I had a blanket answer for you and I am sorry to hear that you are having this issue with the phone calls not ringing through. This would be an issue that we would have to troubleshoot directly which is why we are asking that you reach out to us with the account information so that we can look into the account and see where the issue may be. I know that your time is valuable and I want to get to the bottom of this for you as quickly as I can. Can you please reach out through private message with your first and last name, business service address and account number or phone number?

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New Contributor

Re: Comcast Business App Doesn't Ring Through Mobile

Here's what I found from doing this a few times:

 

In the Voice Edge Portal, navigate to the Services pull-down and select Business VoiceEdge User.

Select the VoiceEdge User you want.

Navigate to the Be Anywhere Settings and insure that there is a cell phone there and that it is set to active.

 

On the User's cell phone, navigate to the App and open it.

From the My Phone page, click on the Gear icon in the upper right-hand corner.

Tap on Manage Phones.

If there is no phone there, Add Phone.

After insuring there is an entry for a phone (usually a cell phone), back out one level.

Tap on Be Anywhere.

Insure that the entry for the Cell phone is shaded in. You can tap on it to notice how the shading toggles to insure that it is shaded in.

 

Once this is shaded in, it should work.

 

I hope this is helpful.

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