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ryeung23's profile

New Contributor

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5 Messages

Tue, Oct 19, 2021 4:39 PM

Need to update current SPF record

I need to combine two SPF record into one so other domain can send email. Can you point me to the correct contact to get this done?

Thanks!

Official Employee

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11 Messages

1 m ago

Hello! @ryeung23 We would be happy to look into this further with you. Please send us a direct message with your full name, business name, and service address! 

 

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://comca.st/3pnkzd4

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.

 - As you are typing a drop-down list appears. Select "Comcast Support" from that list.

 - An "Comcast Support" graphic replaces the "To:" line.

 Type your message in the text area near the bottom of the window

   Press Enter to send it

New Contributor

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5 Messages

@Comcast_Alisha 

Hi Alisha,

When I try to send the direct message, I didn't see "Comcast Support" from the drop-down list, instead there is "ComcastBiz_Support on that list. Is it the one I am going to send the message to?

Thanks!

Official Employee

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41 Messages

Thank you so much for reaching back out and I apologize for the confusion! You would need to send the private message to "Comcast Business". Let me know if you have any issues! We are here to help! We look forward to speaking with you! 

New Contributor

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5 Messages

@Comcast_Jeniece 

Hi Jeniece,

I sent my request to Comcast Business.

Thanks!