Hello! @ryeung23 We would be happy to look into this further with you. Please send us a direct message with your full name, business name, and service address!
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon or https://comca.st/3pnkzd4
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.
- As you are typing a drop-down list appears. Select "Comcast Support" from that list.
- An "Comcast Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
When I try to send the direct message, I didn't see "Comcast Support" from the drop-down list, instead there is "ComcastBiz_Support on that list. Is it the one I am going to send the message to?
Thank you so much for reaching back out and I apologize for the confusion! You would need to send the private message to "Comcast Business". Let me know if you have any issues! We are here to help! We look forward to speaking with you!
CC_Alisha
Contributor
•
20 Messages
3 years ago
Hello! @ryeung23 We would be happy to look into this further with you. Please send us a direct message with your full name, business name, and service address!
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon or https://comca.st/3pnkzd4
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.
- As you are typing a drop-down list appears. Select "Comcast Support" from that list.
- An "Comcast Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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