Email migration nightmare
This is a last ditch effort, but I'm all out of ideas. . . .
As of this morning, I am unable to access my comcast business emails. Since I use Thunderbird instead of Outlook, I foolishly took the Comcast emails at their word that I needed to do nothing for the migration. Now I have no email. I went online to look for new settings for Thunderbird for Office 365, but none of them work.
According to the Cloud Services page, I have a complementary Office 365 Exchange Online Essentials account, as I previously had free email boxes. So, I next tried to log on to that app . . . and it won't recognize my email or password.
I next called Microsoft. They attempted to be helpful, but since I don't have access to the emails, they can't get the necessary information to reset the accounts to allow me access. Comcast Business's help line, of course, just told me there is nothing they can do about it.
Predictably, Cloud "Services" has refused to pick up the phone or return my calls. I also noticed they don't seem to have a forum like this either. Does anybody have any suggestions on how I can get my professional lines of communication open again?!?