Video Insertion

We have an ATX video insertion box installed by Comcast at the 300+ unit apartment building I work at. Some units are not getting the video signal to their units and I think the signal needs re balancing. Who can I contact to get service on this device?

Regular business service numbers do not know what I'm talking about.

Thanks

Responses

CC_Gina

Gold Problem solver

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421 Messages

6 years ago

Hi and thank you for reaching out on the business forums, NT and welcome! I'd be happy to figure out how best to address the video issues that are happening at the complex. Can you please private message me (just click on my handle, Comcast_Gina) with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number?

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Nicollet

New Contributor

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3 Messages

6 years ago

Have you made any progress identifying the department who services the ATX boxed? The last time they came out they said it was part of the new construction department. Who knows if that is still true.

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CCMichaelM

Visitor

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226 Messages

6 years ago

Good morning, NT.

I'd need to take a closer look at your account to ensure I'm giving you the right answer. It sounds like an mDTA type of an account but, I want to be sure by reviewing your account first. Do you mind sending me a private message with your full name, address and, phone number?

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ComcastBiz_Support

Administrator

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261 Messages

5 years ago

Hello, I hope your day is going well. I just wanted to send you a quick message because I noticed we never replied to this message. I am glad everything is fixed. Send us another message anytime if needed.

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Nicollet

New Contributor

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3 Messages

@ComcastBiz_Support

Hello

I am in need of service again four our DVI box here.

Thanks

3 years ago

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Comcast_Brie

Administrator

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28 Messages

Good afternoon @Nicollet, and thank you for contacting us here on the Xfinity Support Forums for Business customers--we'd be more than happy to assist. For this request, could you please send us a direct message so we can review the account? We want to make sure we get you connected to the right team for assistance.

To send a direct message:

Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.

Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/3E4khvW
From there, click the 'New Message' icon. In the 'To' field, type ‘Comcast Business’.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

We ask that you please include your name, the business name on the account, the phone number for the account, and the service address alongside your inquiry so we can best assist.

This thread will now be closed due to age. For any additional questions or assistance, please create a new thread in the appropriate category.

3 years ago

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