Approximately one week ago, I contacted Comcast Business to make changes to my monthly service plan. During this call, the representative who answered the phone took it upon herself to assign herself as my dedicated business account representative—without my request or consent.

Since then, I have attempted to contact this representative at least five times, but I have not received a single response. Each time I call Comcast for assistance, I am told that no one else is allowed to access or make changes to my account because it is now “locked” under this individual’s control. As a result, I have been left completely unable to manage or modify my business services.

This is unacceptable. I am ready to cancel all Comcast services, file a formal complaint with the Better Business Bureau, consult a consumer advocacy group, and pursue legal action if necessary. I expect Comcast to immediately remove this account lock, assign me a responsive representative—or better yet, return control of my account directly to me—and resolve this issue without further delay.