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 hia@hatzunginsurance.com; Tue, 17 Feb 2015 09:31:56 -0700
Message-ID: <54E36CF9.9010309@rickvanvliet.com>
Date: Tue, 17 Feb 2015 10:31:53 -0600
From: Rick van Vliet 
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Reporting-MTA: dns;healthdatasystems.com
Received-From-MTA: dns;imta01.potomac.co.businessclass.comcast.net
Arrival-Date: Tue, 17 Feb 2015 16:33:15 +0000

Final-Recipient: rfc822;hia@hatzunginsurance.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found

Yes. weird.

Someone or something else must have scrambled those DNS settings. Cuz, it sure wasn't me.

Funny that it affects only one user (that HIA@ address.)

Thanks.

---

@VBSSP-RICH wrote:

Hello rickvv and welcome,

 

It appears that your zone file MX records (see below) have some typographical errors in them. Please log into your Business Class Portal administrator account, Manage Services, Email, then click on View DNS Settings and you will see the obvious MX records typo errors that need to be fixed.

 

 

A	50.97.97.160
MX	5 mx01.ch4.comcast.net. 0 mq01.ch4.comcast.net. 5 mq02.ch4.comcast.net.
CNAME	No CNAME record found.
NS	ns.hatzunginsurance.com.
PTR	No PTR record found.
SOA	ns.hatzunginsurance.com. dh.hatzunginsurance.com 1401209114 10800 3600 604800 10800

 

Hope this helps you out.

---

Hello rickvv and welcome,

It appears that your zone file MX records (see below) have some typographical errors in them. Please log into your Business Class Portal administrator account, Manage Services, Email, then click on View DNS Settings and you will see the obvious MX records typo errors that need to be fixed.

Hope this helps you out.

Hi rickvv.  In addition to the info provided by VBSSP-RICH.  The Portal SErver info shows this as an email forward, not a stand alone mailbox. You can verify the forward email address by logging into the account with the admin user credentials click the users tab and the select the email id form the list of users.  The forward to email address will be visible under the user hia@hatzunginsurance.com.  Verify that that email address can receive email by sending directly to it.    Let us know the results please.

Thank You

Comcast_John,

Thanks.

But viewing things in the Portal over the past few days show something else.

'Hia" address is not shown as a forward in my portal. It showed in MY Panel as a stand-alone account, and thus I couldn't alias it into Darlene.

"Forwards" contained nothing, until I entered 'abuse' and 'postmaster' (to comply)...on Tuesday.

I deleted the full 'hia' account, and must wait 72 hours to re-assign it as a forward. I can't give it to Darlene as an alias...the change cannot be saved. Just won't save, until the 72 hours are up, I imagine.

My Portal also shows email accounts as "-2/14" (minus two), indicating to me that we are over our paid limit of 14. Weird.

And as far as the DNS settings from  VBSSP-RICH, I have a snapshot of my DNS settings from one year ago, and they are VERY different from the DNS panel that I see in our account now. THey've been working for at least 12 months, and not sure why those settings whould have affected only one address. the other office people have not had trouble with incoming mail.

Something changed.

I am not going to change my zone records, until I am sure that one or the other is correct. (Who changed the Comcast DNS settings without letting anyone know?)

This was all working up til about a week ago (when Darlene mentioned that she wasn't getting the "HIA" mail that she had been receiving for two years. (I tried sending directly to that address 8 or 9 times, as did customers of the business. bounced. After the 8th one, I deleted the standalone account, and I'm waiting the 72 hours for it to die.

Reporting-MTA: dns;healthdatasystems.com
Received-From-MTA: dns;imta01.potomac.co.businessclass.comcast.net
Arrival-Date: Wed, 18 Feb 2015 13:19:13 +0000

Final-Recipient: rfc822;hia@hatzunginsurance.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found

Thanks, 

Message board won't let me upload a snapshot.

Here;s a link for a snapshot of my Portal (number of email boxes remaining)

http://screencast.com/t/Oo0o4YAnhhIR

rickvv,

I've received your message and based on our server report, please try to create that email forward again.

Thank you

rickvv,

Thank you for the information.

Please check your private message so I may be a further assist.

Thank you

Same 'error has occured. Unable to save'

forwarding hia to darlene on that domain