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rickvv's profile

New problem solver

 • 

30 Messages

Tue, Feb 17, 2015 8:00 AM

Valid mailbox bounces

We have one email box which is bouncing ('address not found') when a message is sent to it.

Address is: hia@hatzunginsurance.com

And it does show up in the address list in the account portal.

(bounces when sent from external address, as well as another address in the same domain/account)

 

Can someone help me on this, please?

Thanks

rickvv

New problem solver

 • 

30 Messages

7年前

Headers from bounce:

Original message headers:

Received: from imta01.potomac.co.businessclass.comcast.net (10.22.92.10) by
 W14HUB-CH2-D3.W14D.comcast.net (172.28.150.20) with Microsoft SMTP Server id
 14.3.174.1; Tue, 17 Feb 2015 10:33:15 -0600
Received: from gproxy5-pub.mail.unifiedlayer.com ([67.222.38.55])       by
 imta01.potomac.co.businessclass.comcast.net with bizsmtp       id
 tUZE1p02H1BPm9701UZEPr; Tue, 17 Feb 2015 16:33:15 +0000
X-Authority-Analysis: v=2.1 cv=VJPkwb/X c=1 sm=1 tr=0
 a=pnnhcWdGVT+mZyAoptVNiQ==:117 a=poHVIfvVvQiH9JhNXj0uHQ==:17 a=f5113yIGAAAA:8
 a=C_IRinGWAAAA:8 a=GGcpBh7Jt_oA:10 a=qiJVM4anSgoA:10 a=BLceEmwcHowA:10
 a=IkcTkHD0fZMA:10 a=VRIv460kAAAA:8 a=cNaOj0WVAAAA:8 a=XXWaLs6xPWkA:10
 a=jfNN-lU3VFYA:10 a=0HtSIViG9nkA:10 a=dewVFjIMsdtstAJHGScA:9 a=QEXdDO2ut3YA:10
Received: (qmail 27302 invoked by uid 0); 17 Feb 2015 16:33:13 -0000
Received: from unknown (HELO cmgw4) (10.0.90.85)  by
 gproxy5.mail.unifiedlayer.com with SMTP; 17 Feb 2015 16:33:13 -0000
Received: from box519.bluehost.com ([74.220.219.119])   by cmgw4 with   id
 tbXu1p00U2b9ie201bXxnF; Tue, 17 Feb 2015 16:31:58 -0700
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; d=rickvanvliet.com; s=default;
        h=Content-Transfer-Encoding:Content-Type:Subject:To:MIME-Version:From:Date:Message-ID; bh=usIHFu5PaFaTTyrMLngqMWvx6KVYxnO1JV8VDReKDkc=;
        b=gkdnZECsb9asMqtou03LN0tSQPELmfXhLUtYPA7WznVwzLI3EbhSldSTpb0/T8H2KBja7lTGybJ7+gllr84Eut68i6e1orcJrtu+d3dPWTYphPqf5cO6ZzVi18hKitpp;
Received: from [173.20.215.230] (port=52187 helo=[192.168.0.105])       by
 box519.bluehost.com with esmtpsa (TLSv1.2:DHE-RSA-AES128-SHA:128)      (Exim 4.82)
        (envelope-from ) id 1YNl40-0004aY-Jh     for
 hia@hatzunginsurance.com; Tue, 17 Feb 2015 09:31:56 -0700
Message-ID: <54E36CF9.9010309@rickvanvliet.com>
Date: Tue, 17 Feb 2015 10:31:53 -0600
From: Rick van Vliet 
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.4.0
MIME-Version: 1.0
To: 
Subject: test
Content-Type: text/plain; charset="utf-8"; format=flowed
Content-Transfer-Encoding: 7bit
X-Identified-User: {8595:box519.bluehost.com:rickvanv:rickvanvliet.com} {sentby:smtp auth 173.20.215.230 authed with rick@rickvanvliet.com}
Return-Path: rick@rickvanvliet.com

Reporting-MTA: dns;healthdatasystems.com
Received-From-MTA: dns;imta01.potomac.co.businessclass.comcast.net
Arrival-Date: Tue, 17 Feb 2015 16:33:15 +0000

Final-Recipient: rfc822;hia@hatzunginsurance.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found

 

 

 

 

 

New problem solver

 • 

30 Messages

7年前

Yes. weird.

Someone or something else must have scrambled those DNS settings. Cuz, it sure wasn't me.

Funny that it affects only one user (that HIA@ address.)

Thanks.


@VBSSP-RICH wrote:

Hello rickvv and welcome,

 

It appears that your zone file MX records (see below) have some typographical errors in them. Please log into your Business Class Portal administrator account, Manage Services, Email, then click on View DNS Settings and you will see the obvious MX records typo errors that need to be fixed.

 

 

A50.97.97.160
 
MX5 mx01.ch4.comcast.net.
0 mq01.ch4.comcast.net.
5 mq02.ch4.comcast.net.
 
CNAMENo CNAME record found.
 
NSns.hatzunginsurance.com.
 
PTRNo PTR record found.
 
SOAns.hatzunginsurance.com. dh.hatzunginsurance.com
1401209114 10800 3600 604800 10800

 

Hope this helps you out.


 

Advocate

 • 

1.4K Messages

7年前

Hello rickvv and welcome,

 

It appears that your zone file MX records (see below) have some typographical errors in them. Please log into your Business Class Portal administrator account, Manage Services, Email, then click on View DNS Settings and you will see the obvious MX records typo errors that need to be fixed.

 

 

A50.97.97.160
 
MX5 mx01.ch4.comcast.net.
0 mq01.ch4.comcast.net.
5 mq02.ch4.comcast.net.
 
CNAMENo CNAME record found.
 
NSns.hatzunginsurance.com.
 
PTRNo PTR record found.
 
SOAns.hatzunginsurance.com. dh.hatzunginsurance.com
1401209114 10800 3600 604800 10800

 

Hope this helps you out.

Administrator

 • 

1.9K Messages

7年前

Hi rickvv.  In addition to the info provided by VBSSP-RICH.  The Portal SErver info shows this as an email forward, not a stand alone mailbox. You can verify the forward email address by logging into the account with the admin user credentials click the users tab and the select the email id form the list of users.  The forward to email address will be visible under the user hia@hatzunginsurance.com.  Verify that that email address can receive email by sending directly to it.    Let us know the results please.

 

Thank You

New problem solver

 • 

30 Messages

7年前

Comcast_John,

Thanks.

But viewing things in the Portal over the past few days show something else.

'Hia" address is not shown as a forward in my portal. It showed in MY Panel as a stand-alone account, and thus I couldn't alias it into Darlene.

"Forwards" contained nothing, until I entered 'abuse' and 'postmaster' (to comply)...on Tuesday.

 

I deleted the full 'hia' account, and must wait 72 hours to re-assign it as a forward. I can't give it to Darlene as an alias...the change cannot be saved. Just won't save, until the 72 hours are up, I imagine.

 

My Portal also shows email accounts as "-2/14" (minus two), indicating to me that we are over our paid limit of 14. Weird.

 

And as far as the DNS settings from  VBSSP-RICH, I have a snapshot of my DNS settings from one year ago, and they are VERY different from the DNS panel that I see in our account now. THey've been working for at least 12 months, and not sure why those settings whould have affected only one address. the other office people have not had trouble with incoming mail.

Something changed.

I am not going to change my zone records, until I am sure that one or the other is correct. (Who changed the Comcast DNS settings without letting anyone know?)

 

This was all working up til about a week ago (when Darlene mentioned that she wasn't getting the "HIA" mail that she had been receiving for two years. (I tried sending directly to that address 8 or 9 times, as did customers of the business. bounced. After the 8th one, I deleted the standalone account, and I'm waiting the 72 hours for it to die.

Reporting-MTA: dns;healthdatasystems.com
Received-From-MTA: dns;imta01.potomac.co.businessclass.comcast.net
Arrival-Date: Wed, 18 Feb 2015 13:19:13 +0000

Final-Recipient: rfc822;hia@hatzunginsurance.com
Action: failed
Status: 5.1.1
Diagnostic-Code: smtp;550 5.1.1 RESOLVER.ADR.RecipNotFound; not found

 

Thanks, 

 

New problem solver

 • 

30 Messages

7年前

Message board won't let me upload a snapshot.

Here;s a link for a snapshot of my Portal (number of email boxes remaining)

http://screencast.com/t/Oo0o4YAnhhIR

Administrator

 • 

1.5K Messages

7年前

rickvv,

 

I've received your message and based on our server report, please try to create that email forward again.

 

Thank you

Administrator

 • 

1.5K Messages

7年前

rickvv,

 

Thank you for the information.

Please check your private message so I may be a further assist.

 

 

Thank you

New problem solver

 • 

30 Messages

7年前

Same 'error has occured. Unable to save'

forwarding hia to darlene on that domain

Administrator

 • 

1.5K Messages

7年前

Post moved for better visibility