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12 Messages

Monday, June 15th, 2015 5:00 PM

Sharepoint Access Denied

Probably created Sharepoint site over a year ago and haven't used since.  Would like to start exploring its use but am unable to access the site.


Manage Sharepoint from comcast account page takes me to the Sharepoint site but access is denied.


Can this be reset?  Nothing there so nothing to lose in the process.



Michael Steward



1.4K Messages

9 years ago


Hello Michael and welcome,


You must be an admin email user or your email account must have Service Management permissions to have access to SharePoint. It is also necessary that you have a secured email account with a suffix as well.


Please contact 800-391-3000, technical high speed internet option for direct assistance on this matter.


Hope this helps you out.



1.5K Messages

9 years ago

Hello Michael,


Welcome back to the forum.

I've received your message and sent the refresh to your accounts.

Please try to sign in again.


If the issue persist please repost, so we may further assist.



Thank you