ipv6 manual dns not being honored

Hello comcast business,

I have a dns server on my network. My ipv4 clients are given the correct dns LAN address, but my ipv6 clients still use the comcast servers.

I have set the primary and secondary dns servers in the ipv6 sections of `local ip network` and checked `set dns manually` but it has no effect on my clients. I have confirmed that new LAN clients are given the comcast dns server instead of my LAN dns server.

Is this there a solution to this issue? Thanks for your time

Responses

Comcast_Josh

Official Employee

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9 Messages

8 months ago

@user_74bb6c So sorry to hear that but we'd love to help. Could I please get your full name and address in a direct message to get started?

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window

• Press Enter to send your message

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user_74bb6c

New Member

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5 Messages

Hello Comcast_Josh, thanks for the quick reply. There is not a user named "Xfinity Support" in the to-field. I took the liberty of sending it to "ComcastBiz_Support" instead.

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8 months ago

0

Comcast_Joe

Official Employee

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11 Messages

@user_74bb6c we apologize for the experience and would love to help. Could I please get your full name and address in a direct message to get started?

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Comcast Business" in the to line and select "Comcast Business" from the drop-down list
Type your message in the text area near the bottom of the window

• Press Enter to send your message

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8 months ago

0

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user_74bb6c

New Member

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5 Messages

Thanks I'll do that, but also I've found users on the forum to be more helpful than your support at times. Anyone wanna take a stab at answering this?

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8 months ago

0