Linked accounts are missing from web portal

@Comcast_Heather Correct. All I see is my main account. 

Same behavior in Edge browser, confirmed extensions are disabled. Same behavior in Incognito/In Private mode, so not cookies/temp files.

@user_dd882a I appreciate that information and want to thank you for taking those extra steps to try and troubleshoot this issue. Let's take a closer look at this together and restore those additional accounts to your login access. 

Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary 

• Click the "Direct Message" icon in the top right corner

• Click the "New message" (pencil and paper) icon 

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 

• - An "Comcast Business" graphic replaces the "To:" line 

• Type your message in the text area near the bottom of the window 

• Press Enter to send it

@Comcast_Joshua

Done.

The problem appears to have resolved itself, or someone fixed something on the back end. I can now access all my linked accounts.

@Comcast_Heather @Comcast_Joshua 

@user_d9d35c 

@user_d9d35c

Hi! Thanks for bringing this to our attention as well. Are you able to navigate between accounts still or are some missing? Is it mainly the speed of the account switching or them not being available at all? 

The dropdown isn't there and stuck on main account. Tried all of the browsers and things mentioned by the user above.

Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

• Click "Sign In" if necessary 

• Click the "Direct Message" icon in the top right corner

• Click the "New message" (pencil and paper) icon 

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there 

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list 

• - An "Comcast Business" graphic replaces the "To:" line 

• Type your message in the text area near the bottom of the window 

• Press Enter to send it

The second I log in I get sent to account overview no Direct Message no menu just the Welcome overview page. Need to get to BVE but no where to be found.

Do you see an Icon on the right side that looks like a chat bubble with lines in it? This is the icon you would want to click on.