Connection Pro Configuration

We are a business customer with a firewall with our static public IP on it. The comcast router is in bridge mode to a degree. The modem connects to the firewall. The Cradlepoint unit is would typically be plugged into the comcast modem but in our application will that work? We have branch office tunnels via our firewall connecting to other sites. What would be the suggested configuration? The firewall does support fail over and back connections.

Responses

Comcast_Marcos

Official Employee

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41 Messages

4 years ago

Hello, thank you for reaching out in our forums for help with your equipment configuration. I'd love a chance to take a look at your account and help get this question squared away. In order to get started can you please click the chat bubble in the top right corner and send a message to our "Comcast Business" handle?

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data_janitor

New Contributor

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2 Messages

4 years ago

I've tried to reach support many times, by phone mostly and I can't get passed the bot wanting to restart the modem. Like most businesses we have processes going on that rely on connectivity. Your support number doesn't offer an identifiable method of reaching an agent with a non urgent but yet important question. I've not yet seen the chat window available in the many times I've been in. So how can I get help? Is there an email support link somewhere that I'm missing?

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Comcast_Jeniece

Official Employee

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66 Messages

We definitely want to assist you with troubleshooting your connection! I completely understand how important it is to have a solid connection for your business! We would be happy to help through this platform if you can send over a Private Message with your full name, business name, and full address.

You would just need to click on the chat icon in the upper right-hand corner and select "Comcast Business" to send us a message so we can help!

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4 years ago

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