New Member
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1 Message
CBR-T Rack Mount Brackets
Looking for rack mounting brackets for the CBR-T CGA4131. We use these modems at many locations - on our first install the technician grabbed a set of these rack mounts from the van and installed it for us. Ever since then the techs have never heard of or seen this hardware, and none of the customer support reps know what I'm talking about either. On the set we do have, the model number is TCACBP11 and after a google search looks like its made by Cisco. Nothing coming up online for shopping either. These modems were clearly made to be rack mounted - why are the mounts not available!
Comcast_Aldrik
Official Employee
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23 Messages
3 years ago
Hello @user_78ac8d, thank you for taking the time to reach out to us on our team on our Business forums. Could you please send us a private message with your full name, your business name, and your full address? Our team can most definitely take a further look.
By clicking the "message" icon in the upper right page of our forum page and inputting our shared handle (Comcast Business) you can send us a private message.
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user_75tt
New Contributor
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2 Messages
3 years ago
I am having the same issues. I would like to be able to rack mount the modems, but I cannot find the rack mounts.
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user_75tt
New Contributor
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2 Messages
3 years ago
I am having the same issue. Sometimes the tech has them and other times not. How do I get more so I can mount the modem in a rack?
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user_0d3517
New Contributor
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3 Messages
3 years ago
I've reached out and got told by Comcast, you all don't have these available. I need to know next step as its really frustrating to get different information and see different things. What are the options to purchase them if not through you all as I can't seem to find them anywhere online...
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TheYPSI
New Contributor
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1 Message
11 months ago
@Comcast_Linda @Comcast_Jodie
These rack mounts/ears come from Comcast and are in every Comcast office and IT closet across Comcast's internal network. When you are on a break, find the IT closet in your building and you will see these rack ears. They are also in the IT rack of nearly every Comcast/Xfinity Retail store and customer service center. Comcast does provide rack mounting brackets and most business install techs have them on their truck. We had an install where the tech didn't have any and he said they would send us some and they haven't.
Here is what they look like
https://drive.google.com/file/d/10wlunDx0T5R5qK7D4LXnBpIvYWCR1Bcj/view
So how do we get a pair for an existing business location?
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user_b2934b
New Contributor
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1 Message
9 months ago
Will the CGA4131COM comcast business modem fit on a 1 rack unit shelf installed in a rack? I believe the answer is yes but wanted to confirm. Thank you.
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AGB2
New Contributor
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1 Message
2 months ago
So are these available or not? I just got off a chat and they said they don't have them...
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