Bridge mode not forwarding WAN IP to External Gateway/Router

Business modem ver 2 (brand new)

Modem Port 5 to Ubiquity UXG-Pro gateway ISP In (no other connections on modem)

Issue; WAN IP inbound to modem is not the WAN IP address forwarded to gateway.

Modem in advanced Bridge mode and confirmed by Comcast install tech.

I will not expose my WAN IP, so here is example of what is showing

Comcast WAN IPP Address - 73.10.xxx.xxx

Gateway reported WAN IP Address - 71.100.xxx.xxx

On Win10 client, https://whatismyipaddress.com/ is 71.100.xxx.xxx

The modem it replaced had both WAN addresses the same. I have no external connectivity to my servers without the WAN addresses the same.

What do I do?

user_bc4526 had same issue in April 7th, 2022. However, no solution provided in thread.

I need this fixed. It is in the Comcast modem.

Responses

Comcast_Jeniece

Official Employee

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66 Messages

6 days ago

Hey there, user_JohnL, thanks for reaching out through Comcast Business. We would be happy to help you with your account, and your modem. We definitely want to get to the bottom of the bridge mode issue and I can assure you that you have reached the right place.

I would like to take a look at your connection on our end. Please send us a private message with your name, business name, and service address to "Comcast Business" by clicking on the chat icon at the top right of the page.

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user_JohnL

New Member

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5 Messages

Sent my information in DM to Comcast Business

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5 days ago

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Comcast_Kassie

Official Employee

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17 Messages

@user_JohnL Thank you for sending over your DM! I look forward to working with you today, and helping you resolve the issue.

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5 days ago

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user_JohnL

New Member

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5 Messages

Please call at [Edited: "Personal Information"] when you need me. You can remotely examine modem. I believe it is an internal modem configuration issue. The WAN IP comes in; however, the modem still is DHCP for outbound packets.

(edited)

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5 days ago

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user_JohnL

New Member

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5 Messages

when will you address this issue? My business has no eMail service.

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3 days ago

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Comcast_EmilyB

Official Employee

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22 Messages

@user_JohnL Thank you for keeping us posted so we can work alongside you to reach the best possible resolution with your Comcast Business services. We are happy to continue helping in our private thread.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Comcast Business” in the “To” section.

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2 days ago

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