Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
New Contributor
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14 Messages
Tue, Apr 13, 2021 7:22 PM
Modem dropout
The modem on this account has been dropping out and reconnecting 6 minutes later. The most recently this afternoon.
Why is this?
It sets off alarms and causes unnecessary recoveries.
Question
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Updated
6 m ago
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Responses
Comcast_Airelle
Official Employee
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25 Messages
6 m ago
Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there!
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Customer99
New Contributor
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14 Messages
6 m ago
The chat icon in the upper right asks for the person to chat with. I use your "handle" and it doesn't find you.
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