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kevinf

New Member

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1 Message

Tue, Apr 16, 2019 9:00 AM

Exposed lines need buried

We manage a property that has exposed cable lines along the ground behind two units as well as an open cable box. Can we get someone out to bury them and take care of the box?

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Updated 

7 m ago

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Comcast_Phil

Official Employee

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1.1K Messages

3 y ago

Hi kevinf and welcome to the business forums.

 

I appreciate you notifying us of the unburied lines and the cable box. I'll be glad to assist and take care of this. I'll need your information in a private message. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with the account? 

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christian_s

New Contributor

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1 Message

7 m ago

We have lines on top of the ground that need to be buried. Please send me the phone number of the subcontractor that can do this.

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Comcast_Korie

Official Employee

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34 Messages

Good morning, @christian_stefferud. I know how important it is to get these lines buried! I'd love to help get a ticket created on our end to get this taken care of. Can you please send me a private message with your name, business name, and address? 

 

To send a private message, please click on the chat icon on the top right next to the bell. Make sure to send the message to our singular handle "Comcast Business" and we will get back to you ASAP.

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7 m ago

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user_7782d2

New Contributor

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1 Message

7 m ago

We're been waiting over 3 months to have our cable buried at front of out subdivision. Why is so difficult to get this done? The tech that came out on Dec 21, 2020 was supposed to generate a ticket then to have it buried. I have called in several times and got ticket number to have it buried, but still nothing. We are getting ready to start our landscaping services and the cable is going to get cut, which will knock out our surveillance cameras. We are extremely disappointed in the service we have received. When we were signing up for service, we got emailed or called everyday, now nothing.

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Comcast_Jodie

Official Employee

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44 Messages

@user_7782d2 Hey there! Sorry for the long wait on the work on the cable. This kind of work can vary with how long it takes to complete, but we would really like to take a closer look. Please send us a private message by selecting the chat icon in the top right-hand corner and then searching for Xfinity Support. We'll be there to help. 

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7 m ago

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