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bperkins666's profile

New Member

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1 Message

Wed, Nov 11, 2020 1:00 PM

CBR-T Manual

I recently upgraded my service and I have this new CBR-T wireless router.  When first installed I did not have time to reset all my rules from my old router so I called support to get a manual on the modem.  They asked what I needed and they switched the modem to passthrough mode.

 

I now want to use the new modem as my router/wireless device and I cannot locate a manual for this device.  I would like to be able to put it in passthrough mode, take it out of that mode, etc.  I would like to manage the device.

 

All the help pages I've found reference the modem that was replaced.  Can anyone help me locate a manual for this device?

Responses

Official Employee

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348 Messages

5 m ago

Hi there, we are so sorry to see that you are having some issues with your modem/router concerns. I know how important this is to run your business smoothly and you have reached the right team to help! Can you please send us a private message with your name, the full address, and the phone or account number? 

Visitor

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2 Messages

4 m ago

Dear Comcast:
!PLEASE! Join the rest of the civilized tech world and post the manuals for your nerworking hardware online!

I'm helping a relative setup the network at their business.
They have a CBR-T gateway, and the Artista C-75 device for their WiFi Pro service. We need an actual *manual* for both that we can download, not an over-simplified quick guide that basically says "plug it in, press the button, and pray".

Neither of us wants to wait on hold to speak to Comcast support every time a question comes up about the settings available for these devices, or how to configure them to do what your customer wants it to do.

I find it strange that on your support forums, the majority of the responses from Comcast support to customer posts about technical questions seems to be something like:
"Sorry to hear you're having problems. Send me your account info in a private messaging session..."
Any actual, useful info that might be provided apparently stays down that private rabbit hole, so none of your other customers can find it. This runs completely contrary to the concept of support forums as a resource to find useful info, creating instead, a place to see a large collection of similar, unhelpful, apologetic responses that contain almost no info on the actual issue, or its resolution.

Administrator

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32 Messages

4 m ago

Hi, there @LuckyStiff63, and thank you for sharing your feedback. I understand why the lack of information available regarding the modem manual could be frustrating and want to help provide the information you need if you haven't located it already. Were you able to find the manual information for the CBR-T gateway and  Artista C-75? 

Visitor

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2 Messages

4 m ago

Thanks for the reply. I was able to find manuals for both items online, but given that manufacturers often modify the hardware and/or firmware of the devices they produce to meet their customers specs, we can't be sure that information taken from manuals we find online actually applies to the physical device we have.

One issue lspecific to the C75 manual that I was able to acces, was its extremely limited info on how to access the configuration settings using either the "console" port, or while wired into a CBR-T gateway. Connecting through the console ethernet port requires a swap / crossover cable, but there is no indication of which specific IEEE
"swap" wiring method isnrequired. There are several variations of pinouts for 10/100 and 1000kbps cables, with and without POE. And if we do guess the proper swap configuration, the manual doesn't give any specifics of the SSH connection configuration requirements. Secure SSH is not usually "plug and play", so without the proper settings, connecting to the C75 via the the console jack isn't likely to happen.
Any help or info you can offer here is greatly appreciated, and will likely save someone else's day in the near future.

Official Employee

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137 Messages

4 m ago

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

New Contributor

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8 Messages

1 m ago

Would also need manual, please contact me

513-236-2700

Official Employee

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11 Messages

Hi there, we are so sorry to see that you are having some issues with your modem/router concerns. I know how important this is to run your business smoothly and you have reached the right team to help! Can you please send us a private message with your name, the full address, and the phone or account number? 

New Contributor

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8 Messages

1 m ago

How do I send a pm to you?

Official Employee

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11 Messages

 Great question! To send a private message, please click on my name "Comcast_Alyssa" and then click "Send a message."

New Contributor

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8 Messages

1 m ago

Doesn’t work for me on iPad.  Can you call me on my number in the original message.?

Official Employee

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16 Messages

We would be happy to assist you by having you send over a private message or you can definitely reach out to our Business Support Team through phone, 1-800-391-3000. They are amazing and will definitely be able to assist you with any issues. 

 

Please send us a private message with your name, business name, and service address to "Comcast Business" by clicking on the chat icon at the top right of the page. 

New Contributor

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8 Messages

1 m ago

I’m stuck, I see nothing like you suggest. I’ll try calling the number.

New Contributor

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8 Messages

1 m ago

Well that went badly. Called number, they reset the modem so lost telco and internet. Still trying to get an agent. All I want is a dangum manual and everyone in office lost 

New Contributor

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8 Messages

1 m ago

Ok, agent is dumb, can’t understand my ask for a manual. I’m back to you.

New Contributor

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8 Messages

1 m ago

Hours on phone with agent that can't help me. Can't find it, can't send it.  Doesn't understand. I've wasted several hours trying to contact anyone Here, and via phone as suggested.   Your web site doesn't allow me to use Private messages, and chat doesn't work.  I'm lost. If anyone really cares call me at 513-236-2700 and help me.  I'm ready to quit and go with another vendor.

Official Employee

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16 Messages

I definitely apologize for the customer experience that you had through our Customer Support Team on the phone. We would be happy to assist you through our Xfinity Forums platform, however, we would need you to send us a private message. Are you seeing the chat icon on the upper right-hand corner of the site?

New Contributor

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8 Messages

1 m ago

No chat icon, iPad chrome, or safari Without extensions. I clicked on your name, no write to private message. Just has your profile page. 

tried on Mac book pro, same result

Official Employee

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16 Messages

You will need to use the Xfinity handle in order to access the chat. You will not have the option by selecting an agent's name. If you are not seeing the chat option I would recommend clearing your cache and cookies in your browser settings to see if that helps. Let me know if you have any additional questions.

New Contributor

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6 Messages

1 m ago

Why is this manual so hard to get? Where can I download it from?

New Contributor

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2 Messages

1 m ago

How do I get a copy of the manual for the deviced CGA413COM?

I'm thinking the Device name is : AER1650-29d

Why don't you provide the manuals online?

Thanks

Dave