Yet another Reverse DNS setup request (sorry!)

Hello and good day to you @user_5c5f30. Thank y for your post and for coming to the correct place for help with investigating your ticket for the DNS setup. We are happy to help. Please send us your full name, business name and complete address in a direct message. That way we can keep your information secure. Here is how you can send us a message: 

(Full credit to @BruceW for this excellent explanation!) 

"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3tsRVYm

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

•  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

•  - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

See https://comca.st/36Z97NG for an example.

Thanks for the quick reply, Peter.

Since this is a business account, should I send the message to "Comcast Business" rather than "Xfinity Support" ?

No worries at all! 

No you do not need to select Comcast Business. Great question tho. :-) 

"Xfinity Support" doesn't seem to match anything: xfinity-support-not-found.png

This person (among others) appears to have had the same problem:

https://forums.businesshelp.comcast.com/conversations/connectivity/early-termination-fee-reps-extend-agreements-to-make-etfs-more-painful/60ad79ae0114d32d27cf8e34?commentId=60ae4e51c45465202e75ed9f

Still here, patiently waiting for some action on this ticket. 72 days and counting :-(

212 days and counting :-(

Seems like someone opened a different ticket for me back on April 6th: CR032822402