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New Contributor

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6 Messages

Thu, Mar 3, 2022 6:54 AM

Yet another Reverse DNS setup request (sorry!)

Hello,

Any Comcast [level 2?] support folks out there?

I'm hoping I could get some help with ticket CR022471122 about reverse DNS setup. No one on chat or phone support knows how to get in touch with the folks who have the necessary access -- to the DNS zone files on dns101.comcast.net, etc.

I hate to nag, but it's been over a month.

Thanks!

Official Employee

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10 Messages

4分前

Hello and good day to you @user_5c5f30. Thank y for your post and for coming to the correct place for help with investigating your ticket for the DNS setup. We are happy to help. Please send us your full name, business name and complete address in a direct message. That way we can keep your information secure. Here is how you can send us a message: 

(Full credit to @BruceW for this excellent explanation!) 



"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:



  • Click "Sign In" if necessary





  • Click the "New message" (pencil and paper) icon



  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there



  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list



  •  - An "Xfinity Support" graphic replaces the "To:" line



  • Type your message in the text area near the bottom of the window



  • Press Enter to send it



See https://comca.st/36Z97NG for an example.

New Contributor

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6 Messages

4分前

Thanks for the quick reply, Peter.

Since this is a business account, should I send the message to "Comcast Business" rather than "Xfinity Support" ?

Official Employee

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10 Messages

Good evening to you Timothy. Glad you were able to get in contact with us and sorry about the hassle with trying to send us a message. 

I was able to locate your account and does look like I need one more piece of information for me to share details with you. Would you be so kind as to provide us with one of the following:
Phone Number
Account Number

or your Modem MAC. 

Thank you. I appreciate you doing all this with us. 

Official Employee

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10 Messages

4分前

No worries at all! 

No you do not need to select Comcast Business. Great question tho. :-) 

New Contributor

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6 Messages

4分前

Official Employee

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10 Messages

Thank you for bringing this to our attention and for the screenshot. We have been working on things to simply your experience but looks like we still need to do some more fine tuning. 

What happens when you try to put in "Comcast Business"?

New Contributor

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6 Messages

"Comcast Business" works, with the blue check and everything. I sent a message to that one.

(edited)

Official Employee

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10 Messages

Thank you again for doing that for us. We replied to your message. 

New Contributor

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6 Messages

Where should I look for the reply? I don't see any replies in direct messages. I also didn't see anything in my email.

Official Employee

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3 Messages

I've tried resending the direct message. Can you let me know if you received it? 

New Contributor

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6 Messages

3分前

Still here, patiently waiting for some action on this ticket. 72 days and counting :-(