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New Contributor

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4 Messages

Sunday, August 6th, 2023 8:43 PM

PTR record

I recently switched to Comcast Business to run my domain, sanacacio.net. Although I set up a PTR record at my DNS provider, dyndns.com, reverse lookup is still pointing to 173-163-247-206-BusName-albuquerque.hfc.comcastbusiness.net.

Please tell me how to proceed with a request to Comcast to correct this.

Thanks very much.

Official Employee

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9 Messages

10 months ago

Sorry to hear about this but I'd love to help out. Could you please private message me your full name and the address of the business?

New Contributor

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4 Messages

@Comcast_Josh​ Thanks very much. Here is the information:

[Edit: PII]

[redacted]

domain name: sanacacio.net

static ip: 173.163.247.206

(edited)

Official Employee

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9 Messages

(Edited: PII), this is public. Please delete that and private message us the information.

(edited)

New Contributor

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4 Messages

@Comcast_Josh​ How do I send you a private message?

Official Employee

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36 Messages

@gljohnson, In order to get started can you please click the chat bubble in the top right corner and send a message to our "Comcast Business" handle?