I am also being blocked (not by Comcast) but by UCEPROTECTL2 blacklist

My email with comcast.net is working fine. But for some reason UCEPROTECT has decided to block all (at least every address I've tested) the entire 50.128.0.0/9 subnet, which unfortunately includes my little /28 subnet. I've contacted, as best I can, UCEPROTECTL2 and their only offerring is for me to send them about $25 a month to be removed from the list (less per month if I go 1 or 2 year plans.) It's a protection racket!

The information they report about my block (which EXPLICITELY states that it wasn't *MY* address causing the blacklist) is that there are only a few thousand instances that triggered the block (in an IP block with a little over 8 milliion IP addresses.)

I've contacted some helpful *real* people at Comcast, and they are working on the issue, but was wondering if anyone here has resolved this issue without paying the blackmail to UCEPROTECT.

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Official Solution

Comcast_Shawn

Official Employee

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5 Messages

7 months ago

@aerodesic We appreciate the information, but I would also recommend to reach out to UCEPROTECT to see if they will unblock from their end since they are the ones that did it. My team is here if you should need any further assistance.

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aerodesic

New Member

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8 Messages

The only way I can 'reach out' to UCEPROTECT is through their 'paid for' whitelist service which costs $100 for two years 'protection'. They freely admit I am not marked as a spammer or UCE sender, but it makes money for them to 'allow' me to be whitelisted. I am presently in touch with Comcast tier2 security about getting me off the comcast-using-uceprotect list or at least a local whitelist within comcast/xfinity mx server environment.

Occasioinally the UCEPROTECT blocking disappears for a few hours and I get my one to two weeks backlog of posted messages sent, but my staff and our customers are out of touch for several days due to this 'helpful' service. If you check the general internet 'credibility' of uceprotect you will find it's rather poor. Most consider (as do I) it is a thinly discguised 'protection racket' that provides income to a rather small, Swiss-based (at least Swiss located) company. Ownership seems hard to pin down... This should be considered a 'sign' I think.

(edited)

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6 months ago

iatinc

New Contributor

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9 Messages

@Comcast_Shawn The OP is absolutely correct here. UCEPROTECT insists on a monthly ransom payment to have our static Comcast IP addresses excluded from their global listing of all Comcast Business addresses.

The OP is also right below, in noting that the recommended reporting method does not include an option to report delivery problems FROM Comcast IP addresses, only for delivery TO comcast.net addresses, which is not the issue here.

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5 months ago

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Comcast_Janelle

Official Employee

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20 Messages

7 months ago

Hi @aerodesic Thank you for reaching out on the Xfinity Business Forums. We would recommend reporting to Xfinity-Service Policy Assurance. We are happy to hear you are receiving some help in progress already, this link may provide additional assistance to you.

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iatinc

New Contributor

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9 Messages

5 months ago

This was not resolved. Click "View other replies" under the last post. The OP probably has moved on from Comcast by now because email delivery is important.

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