Comcast Business Support Community

$800 Prepaid Visa Gift Card not sent after 9 months

on my contract it says I was due a $800 visa prepaid gift card after 30 days with a 6-9 week delivery time. i started service in March, it is now January of the new year and I still haven’t received it. the business fulfillment site says “authorized” and has said authorized for months. When is thi

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$800 Prepaid Visa Gift Card not sent after 9 months

on my contract it says I was due a $800 visa prepaid gift card after 30 days with a 6-9 week delivery time. i started service in March, it is now January of the new year and I still haven’t received it. the business fulfillment site says “authorized” and has said authorized for months. When is thi

user_bb6c09 Can you please use this link https://www.xfinityincentivetracker.com/track to track your gift card. and let me know the status of it?

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Unable to deliver email to comcast.net email addresses

Hi, We have been unable to send to Comcast.net email addresses for over 14 days. The message is: [Edited: "Personal Information"] Throttled - try again later. Please see https://postmaster.comcast.net/smtp-error-codes.php#RL000003 Unfortunately, we are not throttled, we are blocked. I can clear the

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Unable to deliver email to comcast.net email addresses

Hi, We have been unable to send to Comcast.net email addresses for over 14 days. The message is: [Edited: "Personal Information"] Throttled - try again later. Please see https://postmaster.comcast.net/smtp-error-codes.php#RL000003 Unfortunately, we are not throttled, we are blocked. I can clear the

user_f8bf54 My team can help you with your email concerns today. Please send us a direct message with your full name, business name, full address, and phone number. • Click "Sign In" if necessary • Click the "Direct Messaging" icon in the top righ

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Incoming calls are delayed when answering

We are having an issue where our incoming calls sit in silence for 10-15 seconds before the caller is able to speak to us or us hear them. The issue also happens when we are able to answer a call and then try to transfer the call to another phone, sometimes the transfer will fail. We placed a suppor

Cb1865 I do apologize as I see you're on our business forums. Please send us a direct message with your full name, business name, full address, and phone number. • Click "Sign In" if necessary • Click the "Direct Messaging" icon in the top right c

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Incoming calls are delayed when answering

We are having an issue where our incoming calls sit in silence for 10-15 seconds before the caller is able to speak to us or us hear them. The issue also happens when we are able to answer a call and then try to transfer the call to another phone, sometimes the transfer will fail. We placed a suppor

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Incoming calls are delayed when answering

We are having an issue where our incoming calls sit in silence for 10-15 seconds before the caller is able to speak to us or us hear them. The issue also happens when we are able to answer a call and then try to transfer the call to another phone, sometimes the transfer will fail. We placed a suppor

Cb1865 To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. Click "Sign In" if necessaryClick the "direct messaging" icon or https://forums.xfin

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frequent outages

Carmel, CA 93923; business internet services have been going down more frequently in the past 30-45 days than the past year... understand if PGE goes down, but this is Comcast BUSINESS Internet... supposed to be higher level of service... WHY

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frequent outages

Carmel, CA 93923; business internet services have been going down more frequently in the past 30-45 days than the past year... understand if PGE goes down, but this is Comcast BUSINESS Internet... supposed to be higher level of service... WHY

user_07647a That is not the experience we want you to have, and we can help troubleshoot on our end. Please send us a direct message with your full name, business name, full address, and phone number. • Click "Sign In" if necessary • Click the "Di

I am also being blocked (not by Comcast) but by UCEPROTECTL2 blacklist

My email with comcast.net is working fine. But for some reason UCEPROTECT has decided to block all (at least every address I've tested) the entire 50.128.0.0/9 subnet, which unfortunately includes my little /28 subnet. I've contacted, as best I can, UCEPROTECTL2 and their only offerring is fo

@aerodesic We appreciate the information, but I would also recommend to reach out to UCEPROTECT to see if they will unblock from their end since they are the ones that did it. My team is here if you should need any further assistance.