Transfer lines from national to SMB

Dears, 

I am really not sure what to do, I have been calling and sending emails for over 4 months now, and becuase of the issue I am facing, I am now being double charged for the same service

I want to transfer phone lines and internet from National to SMB, I have created the SMB Accounts, and just need to port the phone numbers, I have sent many many email to [Edited: "Personal Information"] and to [Edited: "Personal Information"] and I get no answers.

I am calling the phone number, but they keep telling me to send an email.

Can I please speak to someone from the national team in Atlanta?

THANK YOU