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CC_Ruben

Retired Employee

Joined 

December 14th, 2021

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CC_Ruben
replied to a comment on 's post

8 months ago

Need status please on my gift card status please

user_185f7f  thank you for taking the time to reach out to us here on our Xfinity Forums. I would be more than happy to look into the status of the gift card. Typically the gift cards aren't mailed out until after 90 days. Please send us a dire

CC_Ruben
followed 's post

8 months ago

Need status please on my gift card status please

CC_Ruben
commented on 's post

8 months ago

Need status please on my gift card status please

user_185f7f Is this for a residential or business account?

CC_Ruben
followed 's post

10 months ago

We just had our Comcast Internet and voice mobility installed today. We purchased the Polycom VVX250 phones per their recommendation but the installer wouldn’t help set them up (as we were told he would) I tried to contact business tech support and they had no idea what I was talking about. How do w

CC_Ruben
commented on 's post

10 months ago

We just had our Comcast Internet and voice mobility installed today. We purchased the Polycom VVX250 phones per their recommendation but the installer wouldn’t help set them up (as we were told he would) I tried to contact business tech support and they had no idea what I was talking about. How do w

user_1a1c6f Did you purchase these phones through a specific service or dealer? They might be able to set them up for you as well.   

CC_Ruben
followed 's post

10 months ago

How do I file a formal complaint?  I had a billing issue that took 5 months to get resolved.  Each time I called I was promised a call back that never happened.  I finally got in contact with a business account manager and after being assured he would resolve the issue nothing changed.After not answ

CC_Ruben
followed 's post

1 year ago

Hasn’t worked since last week.

CC_Ruben
commented on 's post

1 year ago

Hasn’t worked since last week.

user_91394c I am sorry to hear about this! What issues are you experiencing?   

CC_Ruben
followed 's post

1 year ago

I’d like to cancel my services otherwise I’m going to get an attorney and sue [Edited: "Language"] you guys.

CC_Ruben
commented on 's post

1 year ago

I’d like to cancel my services otherwise I’m going to get an attorney and sue [Edited: "Language"] you guys.

@user_9eb9ef I am happy to help with your account concerns. Please send a direct message, thanks! Click "Sign In" if necessary • Click the "Direct Messaging" icon in the top right corner• Click the "New message" (pencil and paper) icon&nbs