Return Business Acct Equipment. Form fails... what now?

We modified our service and no longer need the voice service. The telephone CS - Tonya Brewster - was great. We do have some problems, however.

1) She directed us to a form for returning the equipment... http://ly.comcast.com/corporate/returnequipment/. That form will not accept our business account number. When we try to find a service center for return, we are told we are a business account and no information is provided.

2) There is no way to have a conversation with anyone in CS via email, and telephone support is apparently not really 24/7. This is the only way we have been able to get to Comcast to ask this question.

We'd like to know how to return your equipment. It should NOT be this difficult.

Cheers.

Responses

VBSSP-RICH

Advocate

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1.4K Messages

10 years ago

Hello saftek and welcome,

You should be able to find your closest Comcast Service Center by simply entering you address and zip code into this link.

Hope this helps you out.

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saftek

New problem solver

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10 Messages

10 years ago

I have tried that... when I put in my information it tells me I am a business and goes no where. I was told business equipment could not be returned locally. Is that not true?

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CC_Jacob

Official Employee

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869 Messages

10 years ago

Hello saftek,

Thank you for the follow up private message. I'm glad dot hear that the tech will be picking your equipment up.

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U

user_91f13e

New Contributor

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1 Message

1 year ago

I'm experiencing the same issue. neither of the local UPS stores will scan and return the equipment (as was indicated by Comcast business). I've called customer service and they told me it's not possible to send me a UPS return label..... Seems sketchy....I'm sure I'll get invoiced for the equipment even though I've not found a way to return it.... This is really frustrating to say the least.

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