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New Member

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5 Messages

Friday, September 2nd, 2022 1:23 PM

Overcharged for Comcast Services

Comcast has been overcharging me for their services. Is there an email address where I can send the related documents?

Official Employee

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12 Messages

5 months ago

Thank you for reaching out to us on the forums, @user_f9ef78! I don't like to hear you've been overcharged, but our Digital Care team can help out. Can you send us a private message, so we can dig into this with you?

 

Click "Sign In" if necessary

 • Click the "Peer to peer chat" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

 

We'll continue assisting you there! 

New Member

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5 Messages

@Comcast_TimothyS​ 

"Xfinity Support" doesn't appear in the drop-down list.

Official Employee

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12 Messages

5 months ago

We can get this figured out, but I'm sorry for the confusion! What are you seeing on the drop-down menu?

Official Employee

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20 Messages

No worries, are you currently logged in?

Official Employee

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159 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

Official Employee

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159 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

Official Employee

 • 

159 Messages

It looks like you have attempted to post some personal information in our public forum. We have suppressed that information to keep your personal data private. Please review our Forum Guidelines below for additional information as to the type of information we want to help you protect: https://forums.businesshelp.comcast.com/conversations/announcements/comcast-businesssupport-community-guidelines/5fe0a62cc5375f08cd9613e5

New Member

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5 Messages

@Comcast_TimothyS​ Yes, I'm currently logged in.