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New Member

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3 Messages

Monday, February 3rd, 2025 7:40 PM

Need to reach out by email about business account invoices

I have sent an email to the comcast employee that quoted our business (with 5 accounts) different pricing than what we are being charged. 

Due to our business having more than one business account, this is a conversation that needs to be done over email not phone. 

Not being able to contact a customer support employee by email is very frustrating. 

Official Employee

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40 Messages

6 days ago

 

user_da204e Thanks for reaching out! Do you normally have an account manager that you work with?

 

New Member

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3 Messages

@Comcast_MartinA​ I don't believe so. If we do, I am not sure who it is. 

Official Employee

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40 Messages

 

user_da204e Let's see what we can do to help get you in contact with the right team. Please send us a direct message. 

 

New Member

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3 Messages

@Comcast_MartinA​ Your name is not showing in the Direct Message; can I send it to just anyone?

Official Employee

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38 Messages

 

user_da204e Try using these steps to see if that helps you:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Comcast Business" in the to line and select "Comcast Business" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

(edited)