New Member
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2 Messages
I have been a customer for 6+ years. Not anymore unless something is done to fix the system
I have been a customer for 6+ years.
New contract 2021. Ended 2023.
I had autopay on, thinking everything is going great. Price is close to where we started.
Checked my Feb 2026 statement, price is up 250%.
No notification, no call, no text message. For 3+ years my payment has kept going up (promotional rate % has decreased), and not one buzz from Comcast Business to provide a great customer experience. Instead of Comcast being proactive, here I am being reactive. 3 years later, wondering why i trusted Comcast business. I put payments on autopay to forget about, not to backfire on me 250%.
Im not asking for 3 years of credit back, I admit i should never trust any company blindly, but i have met in the middle and asked for a certain credit to keep me as a customer while i move towards upgrading my internet and getting on a new promotion with Comcast.
Senior Manager has no authority, and Director would deny the request immediately. Comcast makes money off of people forgetting/ignoring/too busy. Not me anymore. I am cancelling my service immediately, and will be telling all my fellow small business owners to never use Comcast again and switch immediately when they can.
I am disappointed in the way comast business does business. Your company takes advantage of business owners by being reactive instead or proactive. It is a shame, and I am finding a new provide now. You have a systemic issue, and are not willing to resolve it.
Comcast_JosephA
Official Employee
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285 Messages
1 day ago
Hello @user_597715 thanks for your post and for being a valued Comcast Business Customer! I know billing concerns are always tough to deal with. We always want to do our part to get you the information you need. To make changes to your account you will want to contact us by phone at (800) 391-3000. This is needed when working on Comcast Business accounts.
When it comes to promotion details and plan information you can find this communication on your billing statements and on your “Service Order Agreement.” On each bill you will always see your discount details in green font on page 3. All your bills are always viewable in the Comcast Business app.
When you sign up for Comcast Business services we also provide you with a “Service Order Agreement,” that must be signed. This also outlines your plan details. If you need this document, please let me know. Our team can make sure you have a copy of this.
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