New Contributor
•
3 Messages
How many outages in 30 days is acceptable?!
We're on at least our 4th outage in the last 30 days. Including losing most if not all of our Super Bowl Sunday takeout orders due to no phone service or credit cards. A Friday night where we had to eat tabs bc of no way to run cards, and now today it is out yet again. Is reliability that big of an issue with Business Service now? What is Comcast doing to prevent this? It's not weather related either as most of these occur on sunny days with no wind. Anytime you call they just say "we cant help with outages, but your service will be restored asap." At what point does that become an unacceptable answer for what we spend per month for service that is necessary to keep our business running????
CC_Renee
Contributor
•
10 Messages
2 years ago
Hi @WestPikeBowl, and thanks for reaching out to us at Xfinity!
Thanks for letting us know how we can help, and sorry for the issues you've been having with your service. We'd be happy to review any service issues you are having.
Please send our team a direct message with your full name and address. Our team can further investigate this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
WestPikeBowl
New Contributor
•
3 Messages
2 years ago
When I type in the name of the person and start with "Xfinity" nothing appears.
3
0