Given a service I didn't sign up for

I posted a while back about not understanding the service transfer process, someone came in and told me that all was well, and I thought all was well. Then, today was my internet install date, and the service guy came and hooked up my internet and gave me a new wireless gateway. But when I checked my Comcast business account today It appears to think that I have a TV service...

To quickly explain my situation, I called a scheduled a service transfer request, I talked to the sales guy, said it would be exactly what I had before, just a different location, the document said that too. All I had before was internet, the 50 mbps down and 10 up.

Now my new service account is saying that I also have TV. I never signed up for TV, the service guy came today and installed the internet, never mentioned TV either. I am not going to pay for a TV service, so I do not want a TV service on my account. Even when I was called about scheduling an apointment for the service installation, they said "internet service," there was never a mention of TV.

All I need is the TV service removed from my account and nothing else added. I only want the internet.

Thank you

Responses

VBSSP-RICH

Advocate

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1.4K Messages

9 years ago

Hello again Bluesnow,

I am sorry to hear of this experience. If you believe there has been a business relocation services error , please inspect your new Service Order Agreement to make sure that some promotion was not added to lessen your overall charges, like paying 3.95 for basic TV and obtaining a promotional deal on your 50/10 actually saving you ($20 - $3.95) / month. If this is not the case, you can simply call 800-391-3000, use the Disconnect Services option and the disconnect agent will disconnect your TV and back date any charges to have them removed.

Hope this helps you out.

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Bluesnow

New Contributor

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4 Messages

9 years ago

First thing I did when I read your post was to check my Service Order Agreement, and it doesn't mention TV anywhere as I remembered.

So then, I called the number you gave me about a week ago, a little bit after you told me to do so. I was sent over to the "retention specialist" or whatever and I was given the usual quiz about my information to make sure that I am who I say I am. Then I told him that I have TV on my account and I shouldn't.

When I did this, I told him the account number for the NEW account that got sprung up for our move, not the old account. He told me that he didn't see TV on there and that I should only be charged for internet, same as I was before... so I'm now looking at my account, and my OLD account has a charge for $112.90 (my usual payment amount per month), and my new account has a +$145.68 credit.

I don't know why I have a credit... or why it is $145.68, seems like a strange number to me. I also payed the $112.90 on the 19th and have never had a problem, my credit card says it was charged, yet comcast is still saying I have to pay up.

So to finish it all up. I had a service appointment scheduled on Aug 20th, this got popped up on my OLD account when I signed up to transfer my service to my NEW account. I was told that this was the date my old account would be closed... but this doesn't appear to be the case, both accounts seem to be up, and the old account still says that I have an internet service on it.

I would really like some clarification on where these numbers are coming from, and some definitiveness on the closure of the first account and the removal of TV on the second account.... I don't really want to call back, spend 10 minutes telling my info, just to be told that they don't see TV. There was also never a mention of this +$145.68 anywhere in any conversation I've had.

Thank you.

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