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CoastlineMassage's profile

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2 Messages

Monday, January 22nd, 2018 7:00 AM

Comcast not honoring contract - not sending $500 prepaid gift card - lawyer time?

I was contacted by a comcast business agent in august 2017 in response to my online inquiry to install wifi at my office. i originally wanted the basic cheapest service, but he talked me into the higher 79.95/mth service, promising a $99 install credit and a $500 prepaid visa card. i accepted. he sent the contract promising in writing both those things.

2 bills in i hadn't received the install credit, had to call customer service, they finally credited me $80 towards the install (don't know what happened to the $19 remaining) in October. 

By end of Oct, still no gift card, contacted original agent i had dealt withk, said should be 6-8 wks after install, should have received it, would check into it, never heard from him again despite repeated emails/calls on my end reaching out. 

Finally talked to another agent end of NOvember, He looked into it, forwarded me a response on 11/20/17 saying gift card has been processed, should receive 10-14 business days from 11/30/17 (why the 10 day delay?). Never received it, talked to another agent on 16th business day, she said i definitely should have it, would escalate the issue. Never received followup call, email or card.

Called another agent on 1/16/18, she said she would start a ticket, send it over to rebate center. 5 days later, no follow up call or email. called again today, another comcast agent, said he would work on it and send it over to rebate center. 

When i asked my options were if it never got sent to me, for example, who I could complain, or talk to that could actually make things happen, he pretty much told me that i had no recourse and had to sit and wait.

Definitely feel as though Comcast is totally scamming me after talking me into more expensive service. See it all over internet that they do this a lot.

Time to call my lawyer and see what further steps to take - maybe there is a class action suit already out there about this very thing.

hopefully someone here has some advice on how to resolve this.

New Contributor

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1 Message

6 years ago

I have been waiting since August as well for my $500 rebate, just get constant run around, escalation, ticket #s, When I call back to check, no one knows of the prior escalation. I have been told several times that the  monies have been released. is the card in s holding pen,

 

I am also ready to hire counsel. I feel that I have been had. This is very bad business. Should have stayed with verizion

 

Advocate

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1.1K Messages

6 years ago

 

Hi wdover and welcome to the business forums.

 

I would like to help with your prepaid card and check into the status. Please private message me your full name, the name of your business, the full service address and the phone number associated with your account. 

New Contributor

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2 Messages

1 year ago

Same here. Nothing. Responded to one email. Nothing for almost a year. 

New Contributor

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2 Messages

1 year ago

Same here. Nothing. Was promised three of them I believe. Nothing arrived at all, ever.

One for signing up, one for upgrading/changing service to a different plan, and one for switching to Business Mobile.

I will certainly mention this fact (people having problems with this issue) on some business forums in my professional area.

I doubt people would switch to this service for this reason alone. However, if these were intended as a sweetener to assist in the inevitable business disruption caused by switching any kind of service over, they did not deliver on it, and it may well make a

difference to people who are looking for good organization and reliability in their telecom service.