Comcast Business Support Community

How do I contact your support?

We have a billing question and you have no support email address and your chat button on your website is grayed out. I cannot work and call-in just to be on hold all day. Is there a rep on here I can DM with the information or something? SMH...

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I never received the $300 gift card I was promised

Hi,I don't know if anyone else was promised a $300 gift card upon signing with Xfinity nee Comcast. This was not the reason I signed up. I was tired of the sub-service I was receiving with ATT. However, this is proving to be much worse. You can't even send an email or call anyone after 8. Xfinity, y

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I never received the $300 gift card I was promised

Hi,I don't know if anyone else was promised a $300 gift card upon signing with Xfinity nee Comcast. This was not the reason I signed up. I was tired of the sub-service I was receiving with ATT. However, this is proving to be much worse. You can't even send an email or call anyone after 8. Xfinity, y

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I am going to collect some of these problems with receiving promised gift cards in one link doc and start posting it on some forums. Might start with reddit.

Hi,I am subscribed to Comcast Business. So far, it has been a very disappointing experience. It take 48 hours for a ticket to be logged when I have an issue. I'm routed to automated voice services whenever I call in to discuss a billing issue. I don'

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I have been waiting since August as well for my $500 rebate, just get constant run around, escalation, ticket #s, When I call back to check, no one knows of the prior escalation. I have been told several times that the monies have been released. is

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Same here. Nothing. Responded to one email. Nothing for almost a year.

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Comcast not honoring contract - not sending $500 prepaid gift card - lawyer time?

I was contacted by a comcast business agent in august 2017 in response to my online inquiry to install wifi at my office. i originally wanted the basic cheapest service, but he talked me into the higher 79.95/mth service, promising a $99 install credit and a $500 prepaid visa card. i accepted. he se

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Comcast not honoring contract - not sending $500 prepaid gift card - lawyer time?

I was contacted by a comcast business agent in august 2017 in response to my online inquiry to install wifi at my office. i originally wanted the basic cheapest service, but he talked me into the higher 79.95/mth service, promising a $99 install credit and a $500 prepaid visa card. i accepted. he se

1.3K

4

Comcast not honoring contract - not sending $500 prepaid gift card - lawyer time?

I was contacted by a comcast business agent in august 2017 in response to my online inquiry to install wifi at my office. i originally wanted the basic cheapest service, but he talked me into the higher 79.95/mth service, promising a $99 install credit and a $500 prepaid visa card. i accepted. he se

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Same here. Nothing. Was promised three of them I believe. Nothing arrived at all, ever. One for signing up, one for upgrading/changing service to a different plan, and one for switching to Business Mobile. I will certainly mention this fact (people