Comcast Business log in has stopped working on main browser

After signing into my business account yesterday on Microsoft Edge, I was prompted to confirm with a 6-digit code, and I selected to remember the browser and not ask again. Since then, whenever I try to log in again, I keep getting an error message that just says "Something happened, please try again" every time. I tried on my phone, in a different browser, and in incognito mode on the original browser, and all those worked, after asking for a 6-digit code each time. Now, even after clearing cookies and cache, I still cannot log in to the account in the non-incognito, browser. What can I do so that the website will allow me to log in again?

Responses

Comcast_Roberto

Official Employee

•

26 Messages

1 month ago

Hi there and welcome to Comcast @user_86e95b. I am sorry to hear that your login to our Comcast Business is not working. Thank you for taking the time to reach out to us on our Business forums. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.• Click "Sign In" if necessary

Click the "Direct Message" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

2

0

U

user_7223

1 Message

I have the same issue also. Cannot login with Microsoft Edge but can login with Firefox on the same computer.

Like

Reply

9 days ago

0

Comcast_Billie

Official Employee

•

91 Messages

user_22df70 Thank you for taking the time to reach out to us here on our Comcast Business forums. This is definitely not the experience we want for our valued customers. Can you confirm if you have already tried to clear your cache and cookies, including any log in information for your Comcast Business account, close Edge and then reopen it to try and log in?

Like

Reply

9 days ago

0

U

user_5edb5a

New Contributor

•

1 Message

28 days ago

I’m having the same exact issue. I can’t even get into the Comcast business mobile website without being redirected to the main business page. I just got this business internet last week and these tech issues is not a good look.

1

0

Comcast_Billie

Official Employee

•

91 Messages

@user_5edb5a Thank you for taking the time to reach out to us here on our Comcast Business Forums. We appreciate you bringing this to our attention. I can understand the frustration if you aren't able to access all the features and benefits because you aren't able to get logged into our website. I would be more than happy to see how we can help from here. To get started, please send us a DM to Comcast Business with your full name and address.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.
As you are typing a drop-down list appears. Select "Comcast Business" from that list.
A "Comcast Business" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

Like

Reply

28 days ago

0

U

user_6a27ff

New Contributor

•

1 Message

27 days ago

I haven't been able to log into my account all week and pay my bill. Any time I press "Pay Bill" or "Set Up Autopay" I get a "Bad Connection Error". I can't even log into my account today unfortunately.

1

0

Comcast_Aldrik

Official Employee

•

27 Messages

Thank you for reaching out to us on our business forums @user_6a27ff! We regret to hear you’ve been experiencing difficulties with making a payment online. Are you having issues in the Comcast Business app and our website?

Like

Reply

27 days ago

0