Comcast Business log in has stopped working on main browser

After signing into my business account yesterday on Microsoft Edge, I was prompted to confirm with a 6-digit code, and I selected to remember the browser and not ask again. Since then, whenever I try to log in again, I keep getting an error message that just says "Something happened, please try again" every time. I tried on my phone, in a different browser, and in incognito mode on the original browser, and all those worked, after asking for a 6-digit code each time. Now, even after clearing cookies and cache, I still cannot log in to the account in the non-incognito, browser. What can I do so that the website will allow me to log in again?

Responses

Comcast_Roberto

Official Employee

•

25 Messages

10 hours ago

Hi there and welcome to Comcast @user_86e95b. I am sorry to hear that your login to our Comcast Business is not working. Thank you for taking the time to reach out to us on our Business forums. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.• Click "Sign In" if necessary

Click the "Direct Message" icon in the top right corner
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- An "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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