New Contributor
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3 Messages
Can't download bill
I'm signed up for ecobilling (business). Every month I come on and download our bill, but this month that option doesn't seem to be available anywhere. The link or button I would have normally clicked isn't there. I tried Chrome and Internet Explorer and ti's the same on both browsers, so it doesn't seem that's the issue.
CC_Anisa
Retired Employee
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348 Messages
6 years ago
Oh no, I am so sorry to see that you are having issues with accessing your bills, I know how frustrating this is and we are going to make sure we help get this taken care of. I am going to submit a request for our amazing advanced repair team to look into this further for you. Can you please confirm the best phone number and contact number to reach you?
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tgifsf
Occasional Visitor
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8 Messages
6 years ago
i use the portal located at: https://business.comcast.com/myaccount/
I did login etc.
i just tried with firefox - still cannot download.
last bill showing is March 2020
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tgifsf
Occasional Visitor
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8 Messages
6 years ago
i have reached my limit of private messages.
where can I email you?
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CC_Anisa
Retired Employee
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348 Messages
6 years ago
That is very strange, have you tried clearing your cache and cookies by chance?
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tgifsf
Occasional Visitor
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8 Messages
6 years ago
will do
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tgifsf
Occasional Visitor
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8 Messages
6 years ago
i have exchanged several messages both in the forum and via private message. most recently a comcast rep told me a next-level tech support person would contact me. i have not yet heard from tech support. Who do i have to know to get some help with getting a bill copy?
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tgifsf
Occasional Visitor
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8 Messages
6 years ago
Gawd- awful experience so far. A man from comcast customer service left me a voicemail message this morning with a TICKET# CR905508381. he suggested i clear cache and cookies, then try alternate browsers. I ALREADY DID THIS, AS STATED PREVIOUSLY. thats why i am asking for 2nd level tech support. He didnt leave a direct phone number, so now i am rotting on hold for 15 minutes for customer service.
btw i still cannot download the bills from the portal.
The bitterness of poor quality remains long after the sweetness of low price is forgotten.
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user_b482bf
New Contributor
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1 Message
2 years ago
Hi, Where is the invoice id number on the comcast business statement? I need it to sign into the payment center, but I do not see it on the bill. Thanks
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