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user_161cc5
1st Topic

New Member

 • 

1 Message

Tuesday, September 23rd, 2025

Cancel

Please cancel our service at [Edited: "Personal Information"]

 thanks,

[Edited: "Personal Information"]

Question

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Updated 

8 days ago

 • Edited

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Comcast_Joe

Official Employee

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17 Messages

4 months ago

Good morning, @user_161cc5 our team can help. 

Please send us a DM with your full name and address to Xfinity Support. 
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

See https://comca.st/3kYXwkR for an example

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user_eac313

Visitor

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1 Message

was supposed to be canceled already

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8 days ago

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Comcast_Gabriel

Official Employee

 • 

317 Messages

 

user_eac313, Hi there! Thanks for reaching back out for help with cancelling the account. I can certainly understand the importance of getting the services cancelled as quickly as possible since it was supposed to be cancelled already. You've reached the right team of experts to assist with this over social media. To further assist and see what's going on, please send us a direct message with your first/last name, full address, and a phone number listed on the account or the last four digits of your account number. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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8 days ago

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