Can I get my discount deal reinstated? You canceled it when I changed service address.

I was paying $160/month for my current Internet speed plus two voice lines.  When I changed service to a new physical address mid-January, Comcast cancelled that deal which was supposed to be for at least 2 year contract.  Such a deal is still active for new signups, I had that deal, I think I should get it reinstated.

Billing support was unable/unwilling to help me when I last called them.  If I'd had known that changing service address cancelled all active discounts, I would have renegotiated a slower speed and no voice lines.  Now I'm stuck with 2 voice lines that I'll never use.

In addition, your records still show that my static IP is different from the static IP I'm using.  I think that's left over from when you had converted me to a residential plan instead of a business plan, against my express wishes.  Supposedly it's been changed back, but the static IP in my dashboard is not what my modem is getting.

How about a written way to talk to Comcast tech support through Email?  I'm austistic, phone conversations are difficult for me.

I would love to speak with tech support/billing support in written form.  You conveniently deactivate the chat system for every purpose _except_ ordering new service.