Visitor
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3 Messages
Auto Pay Stopped Working With No Warning!
Autopay was turned on and working for my first 8 months of service. Then I got a bill in the mail saying I owe money or my service will be shut off. What? I log on and sure enough I can see where autopay just mysteriously shut off 2 months ago. With no warning or notification?? What the heck?? And now you want to charge me a $10 late fee because your piece of garbage system doesn't work right? Ummm, no. What a joke. There apparently isn't chat support for Business service like there is for Residential service so I would like a Comcast representative to contact me regarding this message please.
Accepted Solution
VBSSP-RICH
Advocate
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1.4K Messages
8 years ago
Hello stouts,
The live chat is on the Business Class Portal homepage (BCPH) on the far right side just click the cloud with 3 dots within it. I recommend that you check the credit card (CC) expiration date if you used a CC for your auto-pay. If the expiration date has expired you can correct it on the BCPH using billing link.
Hope this helps you out.
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stouts
Visitor
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3 Messages
8 years ago
Awesome, thanks for directions to find the chat support. Good thinking on the credit card expiration, but that wasn't it. It looks like a ton of other people have posted about the same issue. The system must not be built well.
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VBSSP-RICH
Advocate
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1.4K Messages
8 years ago
I recommend you call 800-391-3000, using the billing option, then ask the billing agent to check your biller account to make sure that auto-pay is setup and totally operational. Very infrequent the customer biller accounts loose their auto-pay for erroneous suspension reasons.
The other thing I would check is to log into you BCPH using the admin email, then click on billing to make sure that your auto-pay is setup and operational in there. If it is then it has to be your biller account and only a billing agent can assist with that.
Hope this helps you out further.
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jh2
New Member
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1 Message
8 years ago
ME TOO! Just about 8 months after we moved (and THAT process with Comcast was a NIGHTMARE)... and now I'm being told that my AutoPay is... well... just not working...
It shows that it's ON... but it isn't...
J.
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CCMichael
Gold Problem solver
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575 Messages
8 years ago
Hello jh2 and welcome to forums.
Would you please send me a private message with your preferred billing information so I can escalate this issue for you?
Thank You
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stouts
Visitor
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3 Messages
8 years ago
That's exactly what happened to mine. It showed it was "ON" but it obviously wasn't working. It wouldn't have been such a big deal if customer service hadn't been so horrendous. I solved the problem by choosing not to renew my contract with Comcast. Switching providers solved the problem.
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