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tato386's profile

New Contributor

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7 Messages

Wed, Nov 17, 2021 10:14 PM

Unable to turn off Security Edge

Option to turn of Security Edge is grayed out and I need to disable it.  I have attached screenshots.

Please advise.

Official Employee

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6 Messages

Hace 6 m

I apologize that you are experiencing that issue! Can you delete your cache and cookies and try again please?

New Contributor

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7 Messages

Hace 6 m

Hi Comcast_Crystal  (or support bot maybe?)

I have tried that and also tried different computers.  Option is still grayed out.

Official Employee

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6 Messages

I'm so sorry about that! Have you tried it via the Xfinity app?

New Contributor

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7 Messages

this is a business Internet service not Xfinity

Official Employee

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4 Messages

Thanks for the clarification! I do indeed see this from your photo, so I apologize for the confusion. It's possible this setting is blocked because of the permissions of your profile. Are you signed in under the primary user?

New Contributor

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7 Messages

Hace 6 m

I am the only user on the account, so yes  I am the primary

Official Employee

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18 Messages

Thank you for confirming! The settings page contains all settings to enable and configure Web Filters, Content Restriction Schedules, Off-Hours scheduling, Block and Allow Lists, Block page customization, and general internet protections. 

 

Under the Web Filters tab you can expand the Protection level section to select preset filtering levels, or manually add or remove categories for a custom protection level. Are you able to adjust any of the filters under this section? Or is it greyed out as well? 

New Contributor

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7 Messages

Hace 6 m

I can turn off everything except Internet Security which is the one I really need to disable.  see pic please

Official Employee

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18 Messages

Please send us a direct message to further assist you with this! Please include your name, business name, and address where services are located.

 

To send a Direct Message:

 

Ensure you are logged in

 

Click the "Direct Messaging" icon or https://comca.st/3oD2OEE

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.

 

 - As you are typing a drop-down list appears. Select "Comcast Business" from that list.

 

 - An "Comcast Business" graphic replaces the "To:" line.

 

 Type your message in the text area near the bottom of the window

 

   Press Enter to send it

New Contributor

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7 Messages

I sent the private message but the interface is kind of awkward.  Please confirm you received it.  Thanks

New Contributor

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13 Messages

Hace 6 m

I have the same problem (Malware & Phishing Protection is ON and cannot be turned OFF) Also why is it that the reps are always asking for direct message? Why the cloak and dagger? Can't you just answer the question for everyone to see?

New Contributor

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13 Messages

Hace 2 m

So is there a solution for this? It's been almost 5 months...

Official Employee

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30 Messages

@ladislav_s. The reason we ask for DM is because we need your account information to put in a ticket. There is no known issue for this which is why the ticket is the best option. We can still post in public as we go. 

 

To send a "Peer to peer" / "Private chat message" message to "Comcast Business":

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon

 

  • or https://comca.st/3pUYrWQ
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
  • - As you are typing a drop-down list appears. Select "Comcast Business" from that list
  • - An "Comcast Business" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it"

Thanks!

New Contributor

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13 Messages

My Malware & Phishing is disabled and turned OFF, yet I'm still getting these emails...

New Contributor

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13 Messages

Submitted a DM to Comcast Business.

New Contributor

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13 Messages

@Comcast_Ethan​ After describing this issue in DM (Comcast_Travis) now he wants me to call. Can you make it even more difficult?

Why is this so hard?

Official Employee

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30 Messages

We do our best to assist our customers over the platform they reach out on, however in certain cases, we do have to refer out. We apologize for any frustration this may cause. 

New Contributor

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2 Messages

Hace 2 m

I have the same issue and would like it resolved, please

New Contributor

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2 Messages

Hace 2 m

Hi, I have the same issue with the emails and would like it resolved, please.

(edited)

Official Employee

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4 Messages

Hi @Business_user2022 ! Thank you for joining us on the forums for assistance today. Our team can definitely help with checking into this further for you. Can you please send us a direct message with your full name, business name, full address, and phone number?

• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it