Unable to turn off Security Edge

I'm so sorry about that! Have you tried it via the Xfinity app?

this is a business Internet service not Xfinity

Thanks for the clarification! I do indeed see this from your photo, so I apologize for the confusion. It's possible this setting is blocked because of the permissions of your profile. Are you signed in under the primary user?

Thank you for confirming! The settings page contains all settings to enable and configure Web Filters, Content Restriction Schedules, Off-Hours scheduling, Block and Allow Lists, Block page customization, and general internet protections. 

Under the Web Filters tab you can expand the Protection level section to select preset filtering levels, or manually add or remove categories for a custom protection level. Are you able to adjust any of the filters under this section? Or is it greyed out as well? 

Please send us a direct message to further assist you with this! Please include your name, business name, and address where services are located.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://comca.st/3oD2OEE

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.

 - As you are typing a drop-down list appears. Select "Comcast Business" from that list.

 - An "Comcast Business" graphic replaces the "To:" line.

 Type your message in the text area near the bottom of the window

   Press Enter to send it

I sent the private message but the interface is kind of awkward.  Please confirm you received it.  Thanks