New Contributor
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7 Messages
Wed, Nov 17, 2021 10:14 PM
Unable to turn off Security Edge
Option to turn of Security Edge is grayed out and I need to disable it. I have attached screenshots.
Please advise.


Question
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Updated
Hace 16 d
132
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Responses
Comcast_Crystal
Official Employee
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6 Messages
Hace 6 m
I apologize that you are experiencing that issue! Can you delete your cache and cookies and try again please?
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tato386
New Contributor
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7 Messages
Hace 6 m
Hi Comcast_Crystal (or support bot maybe?)
I have tried that and also tried different computers. Option is still grayed out.
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tato386
New Contributor
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7 Messages
Hace 6 m
I am the only user on the account, so yes I am the primary
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tato386
New Contributor
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7 Messages
Hace 6 m
I can turn off everything except Internet Security which is the one I really need to disable. see pic please
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ladislav_s
New Contributor
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13 Messages
Hace 6 m
I have the same problem (Malware & Phishing Protection is ON and cannot be turned OFF) Also why is it that the reps are always asking for direct message? Why the cloak and dagger? Can't you just answer the question for everyone to see?
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ladislav_s
New Contributor
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13 Messages
Hace 2 m
So is there a solution for this? It's been almost 5 months...
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Business_user2022
New Contributor
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2 Messages
Hace 2 m
I have the same issue and would like it resolved, please
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Business_user2022
New Contributor
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2 Messages
Hace 2 m
Hi, I have the same issue with the emails and would like it resolved, please.
(edited)
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