New Contributor
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3 Messages
SMTP Relay thru Comcast
I am attempting to restore an SMTP Relay thru a Comcastbiz account. I have a valid Comcast email user with password set up. The legacy phone system sends voice mail notification to whatever email vendor the mailbox owner chooses - thus the need for relay. In the past this has worked (don't know how long ago it stopped). Customer changed account contact information at Comcast - SMTP stopped working. I have the phone system voice mail contacting the SMTP site listed on the Internet tab of the Comcastbiz site I log into to manage my account. It is smtp.w14b.comcast.net or 96.114.157.84, port 587. I have my valid Comcast email name and password as the User Name and Password. The Domain Name is the name listed on the Comcastbiz site for my account. Problem: when a voicemail message is left and the SMTP message sent, I get an error returned that indicates "invalid domain". Question: does SMTP work anymore over Comcast? What domain name is the Comcast server looking for? Thanks
CCMichael
Gold Problem solver
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575 Messages
9 years ago
Hello tom6271 and welcome to forums.
I beleive those settings should still work but if not you can try smtp.w14a.comcast.net instead of smtp.w14b.comcast.net (IP 96.114.157.84 is also valid). Also port 587 still works but you can also use port 465. Try one of these settings and let me know if it helps.
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tom6271
New Contributor
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3 Messages
9 years ago
I have recently been able to get the SMTP thru Comcast to work - once. It worked to a Comcast email account. I changed my phone system email box email address to a AOL account - it failed. I changed it back to the Comcast email account - it failed, hasn't worked since. I am using 96.114.157.84, port 587. My user name is a valid Comcast email account and password. I have a spot for a Domain. I was using my Comcast account Domain name - didn't work. Today I put in comcastbiz.net. It worked the first time through - once (see beginning). I have read that at times when SMTP on Comcast breaks you have to delete the account and start over. Is this what I am facing? Thanks.
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CCMichael
Gold Problem solver
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575 Messages
9 years ago
Deleting and recreating isn't alwyas the best fix. If you send me a private message with the email that is having the issue I can possible refresh the account. This may resovle the issue for you.
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tom6271
New Contributor
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3 Messages
9 years ago
Sorry this is taking so long to reply. I am helping your customer (and mine) with this and he sometimes is slow to reply to my emails. You reset the account information and it didn't change the problem. The SMTP relay is still not working to the Comcast email account. Is there a way our customer could directly work with you? He could leave messages that generate the SMTP request real time and, if it is possible, you could monitor the transaction to see where it is failing? Sorry for being a pain. I am on the verge of just telling our customer that SMTP relay is a thing of the past. Plz let me know what I can do. Thx
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CCMichael
Gold Problem solver
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575 Messages
9 years ago
I am not with a support team that can monitor the path of the transaction real-time btu I can work directly with the customer best I can. Your later idea may not be a bad option but we are here to help the best we can regardless.
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