New Contributor
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8 Messages
smc3dg-ccr reboots every eight hours: ipv6 related?
I have business service with the SMC-3DG modem and a static IPv4 address. I use IPv6 through the modem, despite the super annoying /64 delegation issue with this equipment.
I graph the cablemodem uptime, and every 8 hours it reboots. This is pretty annoying as it's down for minutes every time. The graph looks like a sawtooth (graph is here: http://imgur.com/JdmCJDN) - it really seems like something triggering the thing to reboot. Rarely (say one out of 10 or 20 times) it will reboot after 12/16 hours instead of 8. I also graph downstream SNR and upstream power and they look reasonable (http://imgur.com/xrMGguk, http://imgur.com/RLXnmdK). This data is scraped from the modem's web interface every five minutes.
Is this a known issue?
Will the netgear business modem fix this problem?
Is there a timeline for an update to fix the SMC-3DG IPv6 /56 delegation issue?
There was a reference to this modem rebooting often due to IPv6 stuff being enabled:
but I was unable to find the thread referenced.
Thank you.
CCMichael
Gold Problem solver
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575 Messages
9 years ago
Hello sfsmcipv6 and welcome to formus.
This is not a know issue that I am aware of. Any modem that you switch to should resolve this issue as I did not see any signal issues that could cause this problem. If you send me a private message with your account and contact information and I can schedule a tech out for you.
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