SecurityEdge - Unable to Disable Malware and Phishing Protection

@Comcast_Antoine I have tried rebooting the modem and I checked to see if there are any settings on the modem itself but I didn't see anything.

Hummm okay. You should be able to turn that off. I'd like to take a look at your account and see what I can find. Afterword I'll post the results in the thread so it'll help others with the same issue. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

@Comcast_Antoine Any updates on this?

Thank you,

-Mike

@mhanley There is no new information, as we did not receive a PM in order to look into this further. Please send us a PM with your first and last name, business name, phone number, and service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

Thank @Comcast_Heather. I did send a message to @Comcast_Antoine originally. I posted a new PM to @Comcast Business (I did not find Xfinity support in the To: list). Is that the right thing to do?

Hi everyone. Please take a look at this look for us. Let us know if any of the included info is helpful at all: https://comca.st/3IIKVNn.

No, it is NOT helpful because it does not contain even a non-working (let alone: a working) answer on how to solve the problem.

For those of us who are experiencing business impacts due to incorrect classification of our business websites as "malware" or "phishing", can you recommend another Internet service provider that would be able to unlock this type of configuration option and thus enable us to remedy this business impact?

It looks like there was a link provided in an earlier post, did that not help you with anything? I am happy to help with your services however I can, but I want to make sure we cover some of the basics first. 

@Comcast_Morgan​ @Comcast_Morgan​ That's a fishy looking url.

I can understand that you would be frustrated. I do see that someone posted a link earlier, was that able to help you at all? 

I just don’t understand why we cannot turn this setting off. So frustrating. 

Imagine wanting to adjust settings