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mhanley's profile

New Contributor

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11 Messages

Mon, Jan 10, 2022 10:40 PM

SecurityEdge - Unable to Disable Malware and Phishing Protection

I am unable to disable SecurityEdge's Malware and Phishing Protection at https://securityedge.comcast.com/.

The option is grayed out:

 

Official Employee

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10 Messages

5 m ago

Hello @mikehanley! Thank you for taking the time to reach out and being part of the Xfinity family. That is pretty odd what have you tried already to get that option turned on?

New Contributor

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11 Messages

@Comcast_Antoine I have tried rebooting the modem and I checked to see if there are any settings on the modem itself but I didn't see anything.

Official Employee

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10 Messages

Hummm okay. You should be able to turn that off. I'd like to take a look at your account and see what I can find. Afterword I'll post the results in the thread so it'll help others with the same issue. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

New Contributor

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11 Messages

@Comcast_Antoine Any updates on this?

Thank you,

-Mike

Official Employee

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7 Messages

@mhanley There is no new information, as we did not receive a PM in order to look into this further. Please send us a PM with your first and last name, business name, phone number, and service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

New Contributor

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11 Messages

Thank @Comcast_Heather. I did send a message to @Comcast_Antoine originally. I posted a new PM to @Comcast Business (I did not find Xfinity support in the To: list). Is that the right thing to do?

New Contributor

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1 Message

3 m ago

I have the same problem- like to turn off the Malware and Phishing Protection but the option is On and gray out, can't turn if off. Any solution for this?

Official Employee

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47 Messages

Hi everyone. Please take a look at this look for us. Let us know if any of the included info is helpful at all: https://comca.st/3IIKVNn.

Visitor

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1 Message

No, it is NOT helpful because it does not contain even a non-working (let alone: a working) answer on how to solve the problem.

(edited)