New Member
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4 Messages
Renewal or Cancellation
I am very frustrated with my situation. My contract is almost up and I was contacted by a sales representative telling me that if I do not renew my plan will go from 121.00 per month to 279.99 per month due to my loyalty money. I think that it is the prices keep going up exponentially but the speed is not. When I first signed my contract I was paying 79.99 per month, then it went to 109.99 and now 121 per month. I am contemplating cancelling and going to residential due to the cost. I like the service from Business Class but the price is getting really bad. I contacted residential for pricing and it has 1200/35 for 79.99. This is versus my 200/20 that I am currently paying 121.00 for. Just really disheartening that after being a customer for years there is not loyalty to keep you around. I guess I may have explore the options of cancellation and signing up with residential or another service.
CC_ChelseaH
Contributor
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28 Messages
2 years ago
Hello there! We appreciate you reaching out regarding the pricing of our Comcast Business services! We most certainly want to ensure that you're getting the services you love for the prices that work! I know you'd mentioned having been contacted by one of our sales teammates, but by chance had you given our Business class friends a call directly at 1-800-391-3000? If not, I would definitely recommend doing so, as they can explore what other options may be available!
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CC_ChelseaH
Contributor
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28 Messages
2 years ago
We're glad to hear that you have spoken with one of our teammates! For anything specific to the rates and billing that would be the way to go! If there are any other questions that you may have regarding your services, we are here to help!
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user_3de6ac
New Contributor
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1 Message
4 months ago
I want to cancel my account and I can not figure out how. I have been searching this website for 20 minutes, even following directions on "how to cancel" but the directions are not clear and show different screens than I have on the website. This is extremely frustrating and I am about to call a lawyer to get this taken care of, I don't care what it costs me, I want out of this horrible internet service.
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user_4b34d2
New Contributor
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1 Message
3 days ago
I’ve been a loyal Comcast customer for 14 years—first as a private user and later as a business client—but my recent experience has been nothing short of infuriating, and I wanted to share it here as a cautionary tale.
During the pandemic, I rented an office so I could have a quiet space to work. Naturally, I signed up for Comcast Business internet service. Everything seemed fine for about a year until I moved to a different office within the same building. I called Comcast to let them know and was told I needed to pay an $85 equipment relocation fee. All that was required was unplugging the router and plugging it back in—a task I could have easily done myself. But no, they insisted a technician “had to” do it. It felt unnecessary, but I paid because what choice did I have?
Fast forward another year and a half. I found myself working more from home and decided it didn’t make sense to keep paying for an office I barely used. So, I called Comcast to cancel my service, thinking it would be straightforward. That’s when the nightmare began.
To my absolute shock, I was told that when I moved to the new office within the same building, Comcast had sneakily renewed my contract for three years! Apparently, this was buried in the fine print of some document I signed during the move. Not one person I spoke to at the time mentioned that moving the router would result in a contract renewal or that I could have opted out and just paid slightly more per month.
Now, I have no office, no need for internet service there, but I’m stuck paying Comcast for a service I’m not even using. I’ve called customer support at least eight times, and every time I’m met with the same robotic response: “You signed the contract.” It’s like talking to a wall.
I feel completely misled and deceived. Comcast used my move as an opportunity to lock me into a new contract without properly informing me of my options. It feels sneaky and dishonest. I understand contracts are important, but there’s a difference between transparency and trickery.
I wanted to share my experience as a warning to others. Be VERY careful when dealing with Comcast—or any company, for that matter. Read every line of the fine print, ask questions, and don’t assume they’ll be upfront about things that could cost you later.
As for me, I’ll never work with Comcast again. I’ve wasted so much time and energy fighting for fairness, and I just want this resolved so I can move on.
Has anyone else had a similar experience?
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