New Member
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4 Messages
Renewal or Cancellation
I am very frustrated with my situation. My contract is almost up and I was contacted by a sales representative telling me that if I do not renew my plan will go from 121.00 per month to 279.99 per month due to my loyalty money. I think that it is the prices keep going up exponentially but the speed is not. When I first signed my contract I was paying 79.99 per month, then it went to 109.99 and now 121 per month. I am contemplating cancelling and going to residential due to the cost. I like the service from Business Class but the price is getting really bad. I contacted residential for pricing and it has 1200/35 for 79.99. This is versus my 200/20 that I am currently paying 121.00 for. Just really disheartening that after being a customer for years there is not loyalty to keep you around. I guess I may have explore the options of cancellation and signing up with residential or another service.
CC_ChelseaH
Contributor
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28 Messages
2 years ago
Hello there! We appreciate you reaching out regarding the pricing of our Comcast Business services! We most certainly want to ensure that you're getting the services you love for the prices that work! I know you'd mentioned having been contacted by one of our sales teammates, but by chance had you given our Business class friends a call directly at 1-800-391-3000? If not, I would definitely recommend doing so, as they can explore what other options may be available!
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CC_ChelseaH
Contributor
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28 Messages
2 years ago
We're glad to hear that you have spoken with one of our teammates! For anything specific to the rates and billing that would be the way to go! If there are any other questions that you may have regarding your services, we are here to help!
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user_3de6ac
New Contributor
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1 Message
2 months ago
I want to cancel my account and I can not figure out how. I have been searching this website for 20 minutes, even following directions on "how to cancel" but the directions are not clear and show different screens than I have on the website. This is extremely frustrating and I am about to call a lawyer to get this taken care of, I don't care what it costs me, I want out of this horrible internet service.
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