please leave my service alone

I had service but you keep messing with it making it impossible to work. I even got the connections pro you suggested at an additional charge. PLEASE put it up and leave it alone this is so frustrating, and I am trying to keep my job here.

Responses

CC_Crystal

Official Employee

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16 Messages

2 years ago

Hi there! I'm sorry to hear that you are having internet issues. Please send us a private message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.

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user_b90877

New Contributor

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6 Messages

2 years ago

been there done that nothing seems to work I was without service for 29 days after the storm then you put me back up. So today you slowed down my speeds so the connections pro would not activate. I had to unplug my main modem to get the connections pro to take over. This is really getting old you have had plenty of time to restore services at this point to an area that had very little damage. The reason you want private messages is because you do not want everyone to know how bad it really is. I played that game for 3 weeks everyone deserves to know the truth.

(edited)

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CC_Crystal

Official Employee

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16 Messages

I truly apologize for the inconvenience and frustration caused. The reason why we ask to send us a private message is for your security, and to not expose your personal information. I really would like to look into this for you and find a resolution. If you would like my help, please send me a private message with your full name, business name, full address, and phone number.

I no longer work for Comcast.

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2 years ago

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user_b90877

New Contributor

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6 Messages

it seems to working again now but for how long is the question I sent a pm added on to the old one that is on going.

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2 years ago

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user_c38995

Visitor

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1 Message

I’m sick of the constant business outages as well. [Edited: "Solicitation"/"Inflammatory"]

(edited)

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2 years ago

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Comcast_Billie

Official Employee

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91 Messages

We are truly sorry to hear that you have been experiencing interruptions as well and I would be more than happy to further assist with the concern. Please send us a DM to Comcast Business with your full name, service address and phone number,

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.
As you are typing a drop-down list appears. Select "Comcast Business" from that list.
An "Comcast Business" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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2 years ago

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