Lied to about wifi access

Ive had my account about 3 years now, 2 of which I tried fervently to figure out why I couldn't sign in to Xfinity hotspots, after being told numerous times by support tech and others at Comcast Business that business customers could use thier Comcast emails to utilize Xfinity hotshots and wifi resources. I had the opportunity to speak to one of the regions Tech Ops Administrators, initials P. V. who recently told me unequivocally that there is no access to Xfinity hotshots for Comcast Business customers. So all these years wasting my time over a lie. I want to converse with someone regarding this fiasco. I have been told that lie from the first day I signed up for Comcast Business and I think I need to be compensated for uneccessarily frustration. Or I could start contacting regulators about it and present some of the email I received during the time the support was pretending to help me connect?

Responses

CCMichael

Gold Problem solver

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575 Messages

7 years ago

Hello magusat999 and welcome to forums,

I apologize for any confusion caused by our support teams on the access you should have with a business account. According to my knowledge and the rest of my forum support team we can confirm that you in-fact CAN use Xfinity wifi with one of the emails on your business account. Perhaps there is an issue with the profile itself. Would you please send a private message with the email that you are using to access Xfinity Wifi so I can investigate?

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rickame

New Member

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1 Message

5 years ago

not exactly the same issue..but I was told that the XFINITY WiFi app does not work with comcast business cutomers...even though the app itself says for 'XFINITY Internet or Comcast Business customers, sign in to register.' And I previously used my business account to access hotspots both on my phone with the Xfinity WIFI app and computer. But now I get messages on the app and on my Macbook/laptop that the email/username and password do not match...even though I'm using the same email/username and password that I use to access the Comcast Business customer website and it lets me in that just fine. Two days ago, we had to change the email address used because the staff who's email was used retired after 29 years. Se we are now using the aminstrator of the office's email...that is me. Now I can get into the comcast business account website (which is how I got here) with my email (username) and password...But I cannot sign into the XFINITY WiFi app on my iPHone..that I was able to just a few days ago. I am also not able to access the xfinitywifi hotspots on my macbook/laptop that I used to be able to. When I am asked for my email/username and password, and enter it, I get a note that the username and password do not match.

I've now had 4 phone calls, with mixed messages, folks were nice but no real help (yet). One said he would elevate it to a tier two..I guess that means it would be a priority to address. I got a voice mail at the company phone (not at the phone number I gave to call me (my cell), and eventually spoke with the person. He said he had made some changes and I should be able to use hotspots. But...the app on my still does not accept my info (says they don't match) and I cannot access the hotspots on my computer...the login site also does not accept my info...So 2 days and still not fixed and no one (or at least 5 folks I've dealt with, do not have a clue as to what is really wrong or what happened when we only changed the primary contact email on the account.

Any help appreciated. My work email is rick.alleva@unh.edu if you or anyone wishes to write there.

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Comcast_JosephA

Official Employee

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272 Messages

5 years ago

Hello, thanks for making us aware of this Xfinity Wi-Fi service issue. You are able to access the Hotspots using a business or residential account. This is something we need to get fixed for you. I am sorry you are currently not able to connect with your username and password. Are you able to send a private message so I can assist you further?

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