Intermittent drops in Internet service
We recently upgraded our gateway from the Arris 1682 G Wireless Gateway to the new Gigabit Technicolor CGA4131COM, and from the first hour of having it we have had intermittent connection issues. This is causing serious loss in productivity, as well as losing work in progress. We have had the gateway swapped out once already thinking it was a hardware issue, since this was a non-issue before the upgrade.
If anyone has any ideas as to what could be causing this issue, or how I can go about troubleshooting the issue myself, please advise. We are a small company, and have no IT department, just me. As I stated, we have never had this issue prior to the service/gateway upgrade.