Comcast Business Support Community

Upgrade Speed Online Without Sales Agent or New Contract

I would like to simply upgrade my current business plan to a higher tier without signing a new contract or dealing with a sales agent trying to upsell me to new services I do not need. I have been a faithful customer for years, yet all online paths lead to the same screen, requesting a callback from

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Upgrade Speed Online Without Sales Agent or New Contract

I would like to simply upgrade my current business plan to a higher tier without signing a new contract or dealing with a sales agent trying to upsell me to new services I do not need. I have been a faithful customer for years, yet all online paths lead to the same screen, requesting a callback from

@thetheosopher, I'd also recommend clearing cache and cookies to see if that helps.

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Support chat greyed out?

I need to chat with support but the chat option is greyed out despite saying "Get billing help, troubleshoot your connection, and more - day or night." Why isn't chat available?

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Support chat greyed out?

I need to chat with support but the chat option is greyed out despite saying "Get billing help, troubleshoot your connection, and more - day or night." Why isn't chat available?

Hello, @user_d7d07f. When trying to chat are you logged in?

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lost router password

Hi, I don't have my business router username/password, or I fat-fingered it upon entry. Could I get a remote reset for that? This is a newer model, minus the Reset button.

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lost router password

Hi, I don't have my business router username/password, or I fat-fingered it upon entry. Could I get a remote reset for that? This is a newer model, minus the Reset button.

Hello, @user_3104f7. Thanks for reaching our team regarding our Forums regarding your WiFi password. You can follow these steps: Find your default wireless network infoLift the Business Wireless Gateway to view the bottom panel.On the bottom panel la

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Technical Issue - DNS Configuration

There appears to be a typo in the reverse DNS record for the IP address 50.76.70.61. The current PTR record is incorrectly set to mail.fullstackprogrammer.net without a trailing dot, which results in an improperly formed FQDN. This has been causing issues with our domain's resolution and email deliv

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Technical Issue - DNS Configuration

There appears to be a typo in the reverse DNS record for the IP address 50.76.70.61. The current PTR record is incorrectly set to mail.fullstackprogrammer.net without a trailing dot, which results in an improperly formed FQDN. This has been causing issues with our domain's resolution and email deliv

Hello, @user_Serg. We appreciate you reaching our team regarding the DNS configuration, we can certainly help with the reverse DNS. Please send a DM with your full name and address. Here are the detailed steps to direct message us:• Click "Sign In"

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Not allowing changing of Business Internet plans. (Downgrade) How is this legal?

My promotion period ended for our Business Internet 200 Standard and have been trying to downgrade to Business Internet Standard 100 unsuccessfully to the point Im ready to drop Comcast altogether for an alternative provider. I called two days ago requesting the downgrade. After the CSR tried to

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Not allowing changing of Business Internet plans. (Downgrade) How is this legal?

My promotion period ended for our Business Internet 200 Standard and have been trying to downgrade to Business Internet Standard 100 unsuccessfully to the point Im ready to drop Comcast altogether for an alternative provider. I called two days ago requesting the downgrade. After the CSR tried to

Thanks, once received we will be more than happy to assist! 😊