New Contributor
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7 Messages
Inconsistent Upload speeds
Hello, first I'll link to a forum post that has my exact issue.
https://forums.businesshelp.comcast.com/conversations/connectivity/inconsistent-upload-speeds/672f9fa5f31e6a5621a15e2f
I work as a twitch streamer, and for the past few years (on normal Comcast, not Business) I've had inconsistent upload speeds, often dropping down to below a few MBps (or even as low as 0.1MBps!) So we switched to Comcast Business, and yet the problem continued. Sometimes it'll be ok, but most often, after midnight, it will drop down to extremely low upload speeds and make it impossible to do my work as a streamer. It will then jump up to well above my plan of 35MBps up to 55+, then drop back down to low speeds.
We've had over 10+ tech visits to our home, and they've inspected the lines that go to our house, but have not inspected the lines around the local node, despite the recent storms we've received.
On the last tech visit, the tech commented that the line was hot coming from the pole, and called for a maintenance team to look into the issue. However, no maintenance was done, and I never received a text stating it had been completed. (Nor did anyone show up anywhere to check the lines.
With the problem as is it, it interrupts or makes it impossible to do my work.
Another poster on this forum (linked above) had the same exact issue, and their issues were resolved because a "plant" was damaged as well as non-functioning nodes, and the techs finally found and fixed it.
Could I please get into contact with someone to get this resolved? I'm tired of the issue being sidestepped and nobody checking the nodes/lines.
Comcast_Brad
Official Employee
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11 Messages
1 month ago
Hey there, @user_7d93e5 Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't expect. If you could please send me a DM with your first and last name along with your full-service address, we can get started diving into the signal issue you're experiencing.
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_7d93e5
New Contributor
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7 Messages
1 month ago
After speaking in DMs, I'm now waiting on my upcoming appointment. During our chat, they noticed that there were some T3 timeouts and uncorrectables. They also noticed that the interruptions had been occurring for a few days! I'll write again after my appointment if there's any good information for future readers facing this issue.
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user_7d93e5
New Contributor
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7 Messages
1 month ago
Small update, I received a call today from Xfinity's support. The man on the other end confirmed my name, then attempted to cancel my appointment, claiming that my "service was working fine". After I told him that it was not fine, that the issues I have an appointment for were not resolved, and that I didn't want my appointment cancelled by any means, he said "your services are working fine. Check any of your favorite websites." I once again told him not to cancel my appointment, explained my issues with upload, and he finally agreed not to cancel it. All in all, it felt like I was being pressured to cancel my appointment.
Here's hoping this doesn't continue.
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user_7d93e5
New Contributor
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7 Messages
1 month ago
Update after tech visit: Tech checked the whole house, it was clean. Tech checked the lines outside, and then called in a line truck and another tech. They installed something on the line, and the tech came to me and told me that the line is likely damaged, and will continue to throw errors and cause issues until it is replaced. They issued an emergency span replacement, which will be done by this coming Tuesday.
Our tech also told us to contact him if it's not fixed after the line is replaced, and that we'd work from there.
Looks like there's some hope :)
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user_7d93e5
New Contributor
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7 Messages
1 month ago
7 days since my last post, problems still going on. Still have fits of bad upload, still waiting for a resolution. I'll be calling our tech who asked us to contact him if the problems persist.
Just today I've seen upload speed as low as 0.5MBps, and up to 400 latency! This is not what I'm paying nearly 300$ for!
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Comcast_Marcos
Official Employee
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46 Messages
1 month ago
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