New Member
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1 Message
How to Upgrade Comcast Business service? (No reply or promised callback from Comcast)
I'm an existing Comcast Business customer trying to upgrade my internet service, especially upload speeds. So far, the option I've been offered would increase my download speed but leave upload unchanged.
I emailed Comcast on September 21 and called support on October 5. During that call, I was told someone would check with another team and call me back by October 9. I haven't received a reply or callback, and I wasn't given a case number.
Can someone here help me find out what upgrades are actually available at my location and how to move forward? If faster upload isn't available, I'd appreciate an explanation of what's limiting it and whether there are other options.
I'm looking to understand my options and how to move this forward.
Comcast_Joe
Official Employee
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24 Messages
8 hours ago
Thank you for reaching out @michaelu I’m sorry for the frustrating experience you’ve had trying to upgrade your Comcast Business account. Our team works on the residential side, so unfortunately, we aren’t able to make changes directly to Business accounts.
If you haven’t already, I’d recommend reaching out to our Comcast Business Loyalty team at 800-391-3000. They’re a specialized team that can review the available offers and help with billing concerns like this. If you’d rather go another route, we can also open a ticket with our Comcast Business team for you.
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