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New Contributor

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4 Messages

Sat, Apr 3, 2021 1:12 AM

Email client settings

The IT manager created a Comcast Business account login for me with my email address.

I'm trying to use this login/password to send mail via smtp.comcast.net but it doesn't like the password.

Is this account login only good to log into the Comcast Business web site, or can I also use it to send email?

The email is being sent from a scanner device that receives FAXes and sends them via email. Its configuration requires an SMTP host (smtp.comcast.net) a user (my email address that I use to log into business.comcast.com), and a password (the password from that account).

Official Employee

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7 Messages

8 m ago

Hi there, @dwr130! Thank you for taking the time to reach out to our experts here in the Comcast Business Support Community! I definitely want to take a closer look at your email to see what's going on.

 

Please send me a message with your first and last name, complete business address and account number? To send a Live Chat, click the Peer to Peer chat icon at the top right of the page and enter Xfinity Support in the "To" section of the chat.

 

I look forward to working with you soon!

New Contributor

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4 Messages

8 m ago

I can't figure out how to message you directly. There is no "Xfinity Support" available, but there is a "Support". Should I use that?

Official Employee

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263 Messages

I apologize for the trouble. Give that a try if you don't mind and we will see if that works out! 

New Contributor

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4 Messages

8 m ago

Peer to Peer message sent to "support":

I'm trying to use a third party email application to send mail using a Comcast Business login. I have configured the email application to connect to smtp.comcast.net on port 587 using TLS, authenticating using SASL . I'm testing this at my home, using an Xfinity account I created. This works. However, when I try to use it with my Comcast Business ID and password, it fails to authenticate. When I deliver this application to the business, I don't really want to leave my home Xfinity login and password in the configuration. How do I get this to work with the business user?

Official Employee

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10 Messages

Thank you for giving that a try, but I don't see it came in yet. I ask that you please try again but now search for "Comcast Business" handle instead of support. This should direct you over as expected. I apologize for the trouble, but we are here for you. Let me know how this works.

New Contributor

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4 Messages

8 m ago

Okay. Sent a Peer to Peer to "Comcast Business".